TongDa Supply Chain Co., Ltd., established in 2015, is a comprehensive logistics and supply chain company based in Shenzhen, China. TongDa specializes in providing a wide range of services including warehousing, logistics, and customs clearance. With its headquarters located in Shenzhen and branches in Yiwu and Guangzhou, TongDa has grown rapidly and now employs over 300 staff members. The company prides itself on its commitment to safety, speed, and reliability, serving over 1,500 cross-border brands and establishing itself as a leader in the cross-border e-commerce logistics sector.
Headquarters and Contact Information
TongDa's main office is located at Building D, 505 Shunxing Industrial Zone, No. 140 Zhongxing Road, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China. For support, it is recommended to contact the store or supplier from whom you purchased the item, as they have direct communication channels with TongDa. Direct contact with TongDa can be challenging for customers outside China.
Services Offered by TongDa
TongDa offers a variety of services designed to meet the diverse needs of its clients. The company's key services include:
- Warehousing: Secure and flexible overseas warehousing services, ensuring efficient storage and management of goods.
- Logistics: Comprehensive logistics solutions, including transportation by road, sea, and air.
- Customs Clearance: Expertise in customs clearance processes, ensuring smooth and timely import and export of goods.
- E-commerce Solutions: Integrated services for cross-border e-commerce, supporting over 1,500 brands.
The company's advantages are highlighted in their robust WMS (Warehouse Management System), which enhances efficiency and accuracy in handling large volumes of orders daily. TongDa's strategic location near major transportation hubs and its extensive network provide significant logistical advantages.
Shipment Tracking
How Shipment Tracking Works
TongDa provides an efficient shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is integrated with advanced technologies to provide real-time updates on the status and location of shipments. Customers can track their parcels by entering their tracking number on the TongDa website or the platform through which they made their purchase.
Tracking Number Format
The tracking number format for TongDa shipments varies, with one common format starting with 'TDE' followed by a series of letters and numbers. For example, a tracking number might look like this: TDE0123456789YQ. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
How to track TongDa shipments?
To track a TongDa shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "TongDa" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for TongDa shipments depends on the destination and the type of service selected. Generally, domestic deliveries within China take 1-3 business days, while international deliveries can take longer, ranging from 7-15 business days depending on the destination country and customs processes.
Examples of Delivery Times
- Within China: 1-3 business days
- To the USA: 7-10 business days
- To Europe: 7-15 business days
- To Australia: 10-15 business days
Contacting TongDa for Shipment Issues
For any issues related to shipments, it is recommended to contact the store, supplier, or sender from whom the product was purchased. These entities have direct contact with TongDa and can efficiently address any concerns. Due to the nature of start-up logistics companies in China, direct communication with TongDa may be challenging for individual customers outside China.
Frequently Asked Questions
What should I do if my tracking number is not working?
If your TongDa tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact the store or supplier from whom you purchased the item. They have direct communication channels with TongDa and can assist in resolving the issue.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact the store or supplier from whom you purchased the item.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact the store or supplier as soon as possible. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact the store or supplier immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, contact the store or supplier, who will then arrange the pickup with TongDa. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number separated by a comma on the TongDa tracking page or the platform from which you purchased your items. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, TongDa will usually attempt a second delivery. You can also contact the store or supplier to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local TongDa office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact the store or supplier for assistance.
How can I contact TongDa customer service?
For shipment-related issues, it is recommended to contact the store, supplier, or sender from whom the product was purchased. They have direct communication channels with TongDa and can facilitate a faster response. Direct communication with TongDa may be challenging for individual customers.