THHY, officially known as Shenzhen Tianhui Hengyuan Supply Chain Co., Ltd., is a China-based logistics company founded in 2017. With a strong presence in Shenzhen, Guangzhou, and Ningbo, THHY has grown to become a trusted provider of comprehensive logistics solutions, catering primarily to cross-border e-commerce and international shipping needs. The company operates its own consolidation warehouses in Shenzhen and Guangzhou, allowing it to offer highly efficient services like cargo consolidation, short-term storage, and transfer services.
THHY is dedicated to providing end-to-end logistics solutions, from door-to-door services for international e-commerce platforms such as Amazon to full-container load (FCL) and less-than-container load (LCL) shipping. With expertise in air freight, sea freight, customs clearance, and overseas warehousing, THHY is a one-stop solution for businesses looking to streamline their logistics and optimize supply chain efficiency. Their commitment to client satisfaction and reputation for reliability sets them apart in the logistics industry.
THHY's Key Services
THHY offers a wide range of services designed to address the needs of international e-commerce businesses and logistics agents. Key services include:
- International E-commerce Delivery: THHY provides end-to-end, door-to-door services for e-commerce businesses, including Amazon FBA shipping, which ensures packages are securely delivered from China to international markets.
- Full-Container Load (FCL) and Less-than-Container Load (LCL) Services: The company offers both FCL and LCL options, allowing clients to choose the most cost-effective shipping methods.
- Air Freight and Express Shipping: For time-sensitive shipments, THHY offers air freight and express options to deliver goods promptly to various global destinations.
- Customs Clearance and Bonded Warehousing: THHY assists with customs documentation and provides bonded warehouse facilities, helping customers navigate the complexities of international customs.
- Overseas Warehousing and Distribution: THHY’s overseas warehousing services enable clients to store inventory closer to their customers, reducing delivery times and increasing flexibility.
Each of these services is tailored to meet the specific logistics needs of international businesses, from small to large enterprises, ensuring smooth and efficient shipment handling.
How Shipment Tracking Works with THHY
THHY provides a robust shipment tracking system that allows customers to monitor their shipments at each stage of the journey. Once a shipment is processed, the sender provides a tracking number, which can be entered into THHY’s tracking platform to check the status. This tracking system offers real-time updates, from the point of origin to the final destination, ensuring transparency and security for every package.
Tracking Number Formats
THHY tracking numbers generally start with 2 letters, followed by a series of digits followed by 2 letters. This standardized format helps both senders and recipients easily identify and track shipments, regardless of whether the package is shipped through THHY’s own network or one of its many logistics partners.
How to track THHY shipments?
To track a THHY shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "THHY" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for THHY shipments depends on the destination and shipping method chosen. For instance, international shipments to Europe or North America typically range from 10-20 business days when shipped by sea, while air freight may reduce delivery time to 5-10 business days. Additionally, THHY offers expedited services for time-sensitive shipments, particularly to popular markets like the United States, Europe, and Australia.
Here are some estimated delivery times for THHY shipments:
- Europe (Sea Freight): 15-20 business days
- Europe (Air Freight): 5-10 business days
- North America (Sea Freight): 15-20 business days
- North America (Air Freight): 5-10 business days
Delivery times may vary depending on factors such as customs processing and peak seasons, so it’s best to plan accordingly for urgent shipments.
How to Contact THHY for Shipment Issues
For shipment-related inquiries or issues, it is generally recommended to contact the retailer or seller rather than THHY directly. Since THHY collaborates with several third-party logistics providers, the retailer or seller has direct access to THHY for quicker resolutions. However, if needed, THHY can be reached during business hours (9:00 AM - 5:00 PM on weekdays) at their main office in Guangzhou.
If you encounter any delays or require additional support, contacting the seller or retailer remains the best way to address any concerns, as they can work directly with THHY to ensure timely and accurate resolution.
Frequently Asked Questions about THHY Shipment Tracking Issues
Why is my THHY tracking number not showing any updates?
If your THHY tracking number isn’t showing updates, it may be due to a delay in initial processing or scanning. THHY tracking numbers typically begin with 2 letters followed by a series of digits followed by 2 letters. Ensure you’ve entered the tracking number correctly, and try checking back after 24 hours. If the problem persists, contact the retailer or seller to confirm the status of your shipment.
What does “In Transit” mean in my THHY tracking status?
“In Transit” indicates that your package is moving through the logistics network and has not yet reached its final destination. This status may last longer for international shipments or during customs processing. If your package has been “In Transit” for several days without updates, reach out to the seller or retailer for further information.
How can I track my THHY shipment?
To track your THHY shipment, use the tracking number provided by the seller or retailer. Enter this number into the THHY tracking system or our tracking platform for real-time updates on your shipment's location and status, from dispatch to final delivery.
Why is my THHY shipment delayed beyond the expected delivery time?
Delays can occur due to customs inspections, high shipping volumes, or unforeseen logistical issues. Standard delivery estimates for THHY shipments range from 10-20 business days for sea freight and 5-10 business days for air freight. If your package has exceeded the expected timeframe, contact the seller or retailer to investigate the cause of the delay.
What should I do if my THHY package shows as delivered but I haven’t received it?
If your package status shows “delivered” but you haven’t received it, check if it was left in a secure location or with a neighbor. If you still cannot locate the package, contact the retailer or seller, who can reach out to THHY or the local delivery partner to investigate further.
Who should I contact if I have issues with my THHY shipment?
For most issues related to tracking or delivery of your THHY shipment, it’s best to contact the retailer or seller directly. They have direct access to THHY and its logistics partners and can assist in resolving shipment problems on your behalf.