SMSA Express Tracking

To track SMSA shipments, enter the tracking number in the field above, click on the "Carrier" button and select "SMSA Express." If you are not sure which carrier is delivering your shipment, then leave the system to automatically choose the carrier on your behalf. After that, click on the "Track" button, and you will be redirected to the tracking results page, where you will find detailed information about your shipment, including locations and dates.

According to our statistics, SMSA Express typically delivers domestic shipments within 1-5 days to any city in the territory of Saudi Arabia. This time frame is not guaranteed, as there can be exceptions where the shipment requires more days to be delivered, such as if the address is incorrect, or due to bad weather conditions, etc. All this information will be available in the tracking results.

SMSA Express operates from Sunday to Thursday, from 08:00 AM to 12:00 PM and 16:00 PM to 20:00 PM.

Delivery of shipments on Friday is only available in Riyadh, Jeddah, and Dammam (shipments must be received by 9:00 AM in Riyadh, Jeddah, or Dammam).

First, check your SMSA tracking results for the latest tracking information. If the status of your shipment does not change for more than 7 days, please contact SMSA customer service for clarification.

1. Go to https://www.smsaexpress.com/sa/contact-us
2. Fill out the form with your full name, email address, subject, etc.
3. In the message field, explain your problem and include the tracking number so they can identify your shipment.
4. Fill out all other required fields.
5. Click on the submit button.
6. They will then contact you via your email address.
7. You can also contact them directly by phone. The phone number is available on the official website at https://www.smsaexpress.com/sa/contact-us. Scroll down until you find the phone number, call them, and explain your problem.
8. Please note that before you talk to SMSA Express customer service, have the correct tracking number ready.

If you have lost or misplaced your tracking number, contact the sender of the shipment or the retailer where you made your purchase. They should have a record of the tracking number and can provide it to you.

Sometimes, tracking status updates may be delayed due to various reasons, such as technical issues or the parcel not being scanned at a particular checkpoint. If your tracking information has not been updated for an extended period, contact SMSA Express customer support for assistance.

First, check if the parcel was left in a secure location or with a neighbor. If you still cannot locate the parcel, contact SMSA Express customer support to report the issue and initiate an investigation.

It may be possible to change the delivery address for your shipment after it has been dispatched, depending on the service used and the parcel's current location. Contact SMSA Express customer support as soon as possible to inquire about the possibility of making changes to the delivery address.

To report a lost or damaged shipment, contact SMSA Express customer support and provide relevant information, such as your tracking number, a detailed description of the issue, and any supporting documentation (e.g., photos of damaged items). SMSA Express will then initiate the claim process to address the issue.

Delivery times for SMSA Express shipments depend on the service selected and the destination. Please refer to the specific service details on the SMSA Express website or contact their customer support for more information on estimated delivery times.