SkyPostal Tracking

To track a SkyPostal shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "SkyPostal" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.

If your SkyPostal tracking number isn’t showing updates, it may be due to a delay in scanning or processing the shipment. SkyPostal tracking numbers often start with "SK" followed by a series of digits and letters (e.g., SK123456789AB). Ensure you’ve entered the tracking number correctly on the SkyPostal tracking page. If no updates are visible after 48 hours, contact SkyPostal customer service or the retailer for assistance.

“In Transit” indicates that your package is currently being transported between facilities or to the destination country. This is a common status for international shipments. If your shipment remains “In Transit” for an extended period, it may be undergoing customs clearance or waiting for transfer to a local carrier. Check back regularly for updates or contact SkyPostal support if there are no changes after several days.

Delays may occur due to customs processing, logistical challenges, or high shipping volumes during peak seasons. Standard delivery times vary by destination. For example, shipments to Mexico typically take 5-8 business days, while deliveries to Brazil can range from 5-24 business days. If your shipment is delayed beyond the expected timeframe, contact SkyPostal customer service or the sender to investigate the issue.

If your tracking status shows “delivered” but you haven’t received the package, check with neighbors or any secure areas where it may have been left. If it’s still missing, contact SkyPostal customer service with your tracking number for further investigation. Alternatively, reach out to the retailer or sender, as they may be able to escalate the issue.

Customs delays are common for international shipments and may occur due to incomplete documentation, inspections, or duties and taxes that need to be processed. If your package remains in customs for an extended period, contact the retailer or sender to verify whether additional information is required. SkyPostal customer support can also assist with updates regarding customs clearance.

If you need to update the delivery address for your package, contact the retailer or sender immediately, as they can coordinate with SkyPostal to make changes. Address modifications are subject to certain restrictions and may cause delays, so it’s important to act quickly.

If your shipment tracking hasn’t updated for several days, it could be due to a transition between facilities, customs clearance, or logistical delays. Check the tracking portal periodically for updates. If there is no movement after 5-7 days, reach out to SkyPostal support or the retailer for further clarification.

SkyPostal may offer scheduling options depending on the service and destination. Contact their customer service team or the retailer to inquire about rescheduling a delivery. Be sure to have your tracking number ready when making the request.

SkyPostal delivery schedules vary depending on the destination country and local courier partnerships. While weekend or holiday deliveries may be available in some regions, they are not guaranteed. Check with customer support for specifics regarding your shipment.

If your SkyPostal package arrives damaged, take photos of the package and its contents as evidence. Report the issue to the retailer or sender, who will initiate a claims process with SkyPostal. Ensure you have the tracking number and all relevant details ready when filing a report.

Yes, you can track multiple shipments through our shipment tracking website by entering multiple tracking numbers, each on a new line. The SkyPostal main website does not support tracking multiple tracking numbers simultaneously, but our website does. This feature is particularly useful for customers managing several orders.

SkyPostal typically responds to customer inquiries within 3-5 business days. To ensure a faster response, provide your tracking number and a detailed explanation of your issue when contacting them through email or the online support form.