SJKJ is a Chinese logistics and supply chain technology company dedicated to providing comprehensive shipping solutions for cross-border and domestic e-commerce. Founded to serve the modern needs of online merchants, SJKJ leverages advanced IT and digital logistics systems to offer end-to-end shipping services—from initial cargo collection to final doorstep delivery. The company is committed to ensuring that goods move safely, quickly, and cost-effectively, making it a trusted partner for businesses looking to streamline their supply chain operations.
Key Services Offered by SJKJ
Comprehensive End-to-End Logistics
SJKJ offers full-service logistics solutions that cover the entire shipping process. Their services include:
- One-Piece Drop Shipping: SJKJ ensures secure packaging by using techniques like wooden crates and air cushions so that goods arrive undamaged.
- Returns and Re-Labeling: They provide up to three free inspection services per package for returns or exchange label adjustments, ensuring efficient reverse logistics.
- Overseas Warehousing: With private, exclusive storage options and 30 days of free warehousing, SJKJ offers streamlined inventory management for cross-border e-commerce.
- FBA Head Freight Services: SJKJ supports FBA shipments by coordinating with overseas warehouses, providing both air and sea freight solutions, and supporting multiple shipping methods.
Advantages in Service and Technology
SJKJ prides itself on its 8 major service advantages:
- Speed and Efficiency: Quick first-leg shipping and daily container loading (“天天海运”) ensure timely deliveries.
- Cost-Effective Solutions: Pre-weighing packages (0.5KG calculation) and meticulous route optimization minimize logistics costs.
- Safety and Reliability: Their robust quality control and secure customs clearance processes protect shipments from damage or loss.
- Integrated Digital Support: With features like WeChat-based ordering and real-time notifications, SJKJ’s digital platform ensures seamless, transparent logistics.
- Professional Customer Support: A dedicated team of customer service professionals is available to assist with any logistics queries and concerns.
How Shipment Tracking Works with SJKJ
SJKJ emphasizes transparency and customer convenience through its sophisticated shipment tracking system.
Tracking Number Format
Every shipment managed by SJKJ is assigned a unique tracking number. The tracking number format starts with two letters, followed by a sequence of digits, and ends with two letters. This standardized, case-sensitive format allows for accurate tracking across their logistics network.
How to track SJKJ shipments?
To track SJKJ shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "SJKJ" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Timeframes
Delivery times with SJKJ vary based on the chosen service, mode of transport, and destination. SJKJ’s integrated logistics solutions enable a range of delivery options tailored for both domestic and international markets.
Estimated Delivery Times
- Domestic and Regional E-commerce: Standard deliveries are typically completed within 2-5 business days.
- International Air Freight (e.g., FBA head freight or express services): Usually deliver within 5-10 business days, ensuring quick transit for time-sensitive orders.
- International Sea Freight and Multimodal Transport: Depending on the destination, shipments may take 10-20 business days due to longer transit and customs processing times.
Example Delivery Scenarios
- A small parcel sent through one-piece drop shipping to a local city in China could be delivered in 2-3 business days.
- An express international shipment via air freight from China to a European destination might arrive within 5-7 business days.
- A standard sea freight shipment for an FBA order to a North American warehouse may take approximately 10-15 business days.
Please note that these delivery times are approximate and may vary based on customs, local conditions, and peak shipping times.
How to Contact SJKJ for Shipment Issues
In case of shipment delays, tracking discrepancies, or any delivery issues, it is recommended to contact the seller or retailer through whom you made your purchase. Direct contact with SJKJ can be challenging as they are a startup company, and intermediaries have established communication channels with them.
Steps to Resolve Shipment Issues
- Verify Your Tracking Information: Double-check that your tracking number is entered correctly on the tracking platform.
- Contact the Seller or Retailer: Report any shipment issues, such as delays or damaged packages, directly through the e-commerce platform where you purchased the item.
- Request Escalation if Needed: If the seller cannot resolve your issue promptly, ask them to liaise with SJKJ to expedite the resolution.
Frequently asked questions about SJKJ shipment tracking issues
Why is my SJKJ tracking number not showing any updates?
If your tracking number isn’t updating, it might be due to delays in processing or scanning at one of the transit facilities. Ensure you have entered your tracking number correctly, as SJKJ tracking numbers follow a specific format: they start with two letters, followed by a series of digits, and end with two letters. If you still see no updates after 24–48 hours, please contact your seller or retailer for further assistance.
What does “In Transit” mean in my SJKJ tracking status?
“In Transit” indicates that your package is currently on its way through SJKJ’s logistics network and has not yet reached its final destination. This status typically means that the package has been dispatched from the origin facility and is progressing through various transit points, such as sorting centers or customs facilities, before eventual delivery.
Why might my SJKJ shipment be delayed?
There are several potential reasons for shipment delays, including high shipping volumes, customs clearance issues, adverse weather conditions, or logistical delays at transit hubs. If your shipment is delayed beyond the estimated delivery timeframe, it is advisable to contact your seller or retailer for an update, who can then liaise with SJKJ for further clarification.
What should I do if my SJKJ shipment shows as “Delivered” but I haven’t received it?
If your tracking status indicates “Delivered” but you haven’t received your package, first check with neighbors, building management, or any designated safe drop-off areas near your property. Sometimes packages may be left with a neighbor or at a secure location. If you still cannot locate your shipment, contact your seller or retailer immediately so they can escalate the issue with SJKJ.
Can I change the delivery address for my SJKJ shipment?
Making changes to the delivery address after a shipment has been dispatched can be challenging. If you need to update your address, contact your seller or retailer as soon as possible. They may be able to coordinate with SJKJ to make an address modification, but such changes are generally limited once the shipment is in transit.
What should I do if my SJKJ tracking number appears invalid?
If your tracking number seems invalid, double-check that you have entered it correctly and that it follows the required format. Tracking numbers are case-sensitive, so make sure that all letters and numbers are correctly entered. If the problem persists, please contact your seller or retailer to verify the tracking details.
Does SJKJ update tracking information on weekends or public holidays?
While SJKJ’s tracking system operates automatically and provides real-time updates, actual shipment processing may slow during weekends or public holidays due to reduced operational hours. If tracking updates seem delayed during these periods, this is likely due to normal seasonal or holiday operational delays.
Why has my tracking status stopped updating?
If your tracking status has not changed for more than 5–7 business days, it could be due to a temporary hold at a sorting facility, delays in customs clearance, or the package being transferred to a local courier for final delivery. In such cases, contact your seller or retailer to inquire about the status of your shipment and to request further investigation with SJKJ.
How do I report a lost or damaged package?
To report a lost or damaged package, document the issue by taking clear photos and gathering all related order details, including the tracking number. Then, promptly contact your seller or retailer and provide all the necessary information so they can initiate a claims process with SJKJ.