Sapress is a Moroccan logistics company with a rich history dating back to the 1920s. A subsidiary of the Edito group, Sapress Logistique & Messagerie was formed from the merger of Sapress and Sochepress, two historic players in Morocco’s logistics and press distribution industries. Originally focused on distributing newspapers and books, the company has evolved to become a key player in local logistics, specializing in last-mile delivery for the e-commerce sector.
With its century-long expertise, Sapress provides reliable logistics solutions tailored to the Moroccan market. Its operations ensure efficient delivery of a wide range of products, including e-commerce packages, press materials, and other goods, all while maintaining its commitment to timely and professional service.
Key Services Offered by Sapress
Local Logistics and Last-Mile Delivery
Sapress is a leader in local logistics, offering tailored last-mile delivery services across Morocco. Leveraging its expertise from decades of press distribution, the company ensures timely deliveries to even the most remote areas, making it a trusted partner for e-commerce businesses.
Press and Book Distribution
Sapress’s origins in press and book logistics allow it to handle time-sensitive deliveries with precision. Newspapers printed the previous evening are delivered across Morocco by 8 AM, ensuring timely availability in stores nationwide.
Customized Logistics Solutions
Sapress offers flexible logistics solutions for businesses of all sizes, catering to specific needs in warehousing, packaging, and transportation. The company uses advanced logistics technologies to optimize routes and delivery schedules, ensuring maximum efficiency.
E-commerce Support
With the growth of e-commerce in Morocco, Sapress provides reliable shipping and delivery solutions for online retailers, helping businesses deliver their products quickly and securely to customers.
How Shipment Tracking Works with Sapress
Sapress provides a comprehensive shipment tracking system to ensure customers can monitor their packages throughout the delivery process. Tracking adds transparency to logistics operations, giving businesses and customers confidence in the service.
Tracking Number Formats
Sapress tracking numbers consist of a random combination of 10 case-sensitive characters that include letters and digits (e.g., 12345i6b7P). This unique identifier allows customers to track their shipments in real-time.
How to track Sapress shipments?
To track a Sapress shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Sapress" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Sapress prides itself on efficient and timely deliveries, leveraging its extensive network across Morocco. Delivery times depend on the service type and destination.
Examples of Delivery Times
- Urban Areas: 1-2 business days for cities like Casablanca, Rabat, and Marrakech.
- Rural Areas: 3-15 business days, depending on the location and accessibility.
Delivery times may vary based on factors such as weather conditions, holidays, or unforeseen delays.
How to Contact Sapress for Shipment Issues
Sapress provides multiple channels for customer support to address shipment tracking and delivery issues. For the best assistance, have your tracking number ready when contacting their team.
Customer Support Information
- Phone: +212-522-58-98-98 or +212-522-58-98-99
- Email: [email protected]
- Address: N° 20 Rue 80 Quartier Industriel Sidi Maârouf 20280 Casablanca
Common Issues and Solutions
- Tracking Number Not Found: Double-check the case-sensitive tracking number for errors.
- Delayed Shipments: Contact customer support to check for any delays or provide updated delivery information.
- Damaged or Missing Packages: Report the issue immediately to Sapress with your tracking number and relevant details.
Why Choose Sapress?
With its deep roots in logistics and a proven track record in timely delivery, Sapress is a trusted partner for businesses across Morocco. From its expertise in press distribution to its growing role in e-commerce logistics, Sapress continues to innovate and adapt to the changing needs of the market, ensuring customer satisfaction at every step.
Frequently Asked Questions about Sapress Shipment Tracking Issues
Why is my Sapress tracking number not showing any updates?
If your Sapress tracking number isn’t showing updates, it might be due to a delay in processing or scanning. Ensure you’ve entered the correct tracking number, as it is case-sensitive and consists of 10 random characters (e.g., 12345i6b7P). If no updates appear after 24 hours, contact Sapress customer service for further assistance.
How can I track my Sapress shipment?
To track your Sapress shipment, visit the Sapress tracking portal and enter your 10-character tracking number. This will provide real-time updates on your shipment’s status, location, and estimated delivery time.
What does “In Transit” mean on my Sapress tracking status?
“In Transit” indicates that your package is currently moving through the Sapress logistics network and has not yet reached its destination. This status is normal for shipments and means your package is on its way.
Why is my Sapress shipment delayed?
Delays can occur due to unforeseen circumstances such as traffic, weather conditions, or logistical challenges. If your shipment is delayed beyond the expected delivery time, contact Sapress customer service to investigate the issue.
What should I do if my Sapress shipment shows as delivered but I haven’t received it?
If your shipment status shows “Delivered” but you haven’t received it, contact Sapress customer service immediately with your tracking number to report the issue.
Can I change the delivery address for my Sapress shipment?
Changes to the delivery address may be possible, depending on the shipment’s status. Contact Sapress customer service as soon as possible to request an address change. Be prepared to provide your tracking number and updated address details.
What should I do if my Sapress tracking number is invalid?
If your Sapress tracking number appears invalid, double-check the format and ensure that it is case-sensitive. If the issue persists, contact the sender or Sapress customer service to verify the tracking details.
Does Sapress deliver on weekends or holidays?
Sapress delivery schedules vary depending on the type of service and location. For urgent deliveries, contact customer service to confirm if weekend or holiday delivery is available for your shipment.
Why has my tracking status stopped updating?
If your tracking status hasn’t updated for several days, it could be due to a delay at a transit hub or other logistical issues. Contact Sapress customer service if there is no movement in your shipment’s status for an extended period.
How do I report a damaged or lost shipment?
To report a damaged or lost shipment, contact Sapress customer service immediately. Provide your tracking number, shipment details, and any supporting documentation, such as photos of the damaged item, to expedite the claims process.
Who should I contact for shipment tracking issues?
For any issues related to Sapress shipment tracking, contact their customer service team through the following channels:
- Phone: +212-522-58-98-98 or +212-522-58-98-99
- Email: [email protected]