Royal Mail Tracking

To track a Royal Mail parcel, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Royal Mail" from the options. If you are unsure about which carrier is handling your parcel, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your parcel's status and location is displayed.

If your tracking number isn't recognised or isn't working, first ensure you've entered it correctly without any spaces. If it still doesn't work, it might be too soon after dispatch for tracking information to be available. Wait a few hours and try again. If the problem persists, contact Royal Mail's customer service for assistance.

If your parcel's status is 'delivered' but you haven't received it, check to see if it was left in a safe place, with a neighbour, or if there's a delivery notice. If you still can't locate it, contact Royal Mail as soon as possible to report the issue.

Once a parcel is in the Royal Mail system, it's generally not possible to change the delivery address. However, if your parcel hasn't been dispatched yet, you may be able to update the address by contacting the sender directly.

If you're not available to receive your parcel, Royal Mail will typically hold it at your local delivery office for 18 calendar days. You can arrange redelivery to the same address, a different address in the same postcode area, or collect it in person with suitable ID.

If your parcel is delayed, check the latest tracking information for updates. Remember, international parcels might take longer due to customs processing. If there's a significant delay or if you're concerned, contact Royal Mail for more information.

To report a missing or damaged parcel, visit Royal Mail's online help centre and use the contact form to submit your query. Include your tracking number and any relevant details to help Royal Mail address your issue more efficiently.

"In Transit" means that your parcel is on its way to the delivery address. This status is updated when your parcel is moving through the Royal Mail network, between facilities, or out for delivery.

Royal Mail provides electronic proof of delivery for items sent via tracked services. Once your parcel is delivered, you can view and download the signature (if applicable) from the tracking page on the Royal Mail website by entering your tracking number.

If you receive an item that's been damaged in transit, retain the item and its packaging, and contact Royal Mail immediately. You may be asked to provide photos of the damage for assessment. The sender may also need to initiate a claim for compensation.

Royal Mail offers a redirection service, but this needs to be set up in advance and applies to all mail items for a specified period, not individual parcels already in transit. For last-minute changes, it's best to contact the sender or Royal Mail directly to explore available options.

Once a parcel has been dispatched, it cannot be cancelled. However, if the recipient refuses the parcel or if it's undeliverable, it will be returned to the sender. For more specific concerns, contact Royal Mail directly.

Royal Mail has specific size and weight limits for different services. Generally, parcels can weigh up to 20kg, and the combined length, width, and height should not exceed 150cm, with no single side longer than 90cm. Check the Royal Mail website for detailed restrictions based on the service you're using.

To send a parcel internationally, choose an international postage option that suits your needs in terms of delivery speed and tracking. Complete the necessary customs forms, which are required for all items sent outside the UK, and drop off your parcel at a Post Office or arrange for collection. Remember to check prohibited and restricted items for the destination country.