PTS Tracking

To track a PTS Logistics shipment, enter the tracking number in the field above, click the "Carrier" button, and select "PTS." If you are unsure which carrier is handling your shipment, you can let the system automatically select the carrier for you. Then, click the "Track" button to be redirected to the tracking results page, where you will find detailed information about your shipment, including locations and dates.

PTS Logistics tracking numbers typically consist of a combination of letters and numbers (e.g., PTS0123456). These tracking numbers serve as unique identifiers for each shipment, allowing customers to monitor their shipments throughout the delivery process.

The delivery time for shipments varies based on the selected service, destination, and other factors:

1. Domestic shipments within Turkey usually take 1-5 business days, depending on the transportation mode.
2. Short-haul international shipments, such as from Turkey to European countries, typically take 3-10 business days, depending on the shipping method and destination.
3. Long-haul international shipments, such as from Turkey to the United States or Asia, generally range from 7-20 business days or more, influenced by the mode of transportation, customs processes, and destination country.

Note that these time frames are for general reference and actual delivery times may vary. For the most accurate and current information, directly contact PTS Logistics regarding your specific shipment.

If your shipment is delayed, promptly contact PTS Logistics customer support with your shipment details and tracking number. They will investigate the cause of the delay and inform you of the expected delivery date.

If your shipment is lost or damaged, immediately contact PTS Logistics customer support. They will assist you with the claim process and support you in resolving the issue.

Contact PTS Logistics customer support to file a claim, providing your shipment details and tracking number. They will guide you through the necessary paperwork and the claim process. Ensure you file your claim promptly upon noticing the problem for a timely resolution.

If you need to change the delivery address for your shipment, contact PTS Logistics customer support as soon as possible. They will determine if it is feasible to make the change and guide you through the process. Note that changes to the delivery address may result in delays and could incur additional fees.

If your shipment tracking information has not been updated for an extended period, contact PTS Logistics customer support. They can provide you with updates on the status of your shipment and help resolve any issues that may be causing the delay in tracking updates.

If you receive an incorrect or incomplete shipment, promptly contact PTS Logistics customer support with your shipment details, tracking number, and a description of the issue. They will address the problem and ensure you receive the correct items or any missing components of your shipment.