Pos Indonesia EMS (Express Mail Service) is a premium service offered by Pos Indonesia, the national postal service provider of Indonesia. Established in 1746, Pos Indonesia has a long-standing history of delivering reliable postal services across the archipelago. The EMS service is designed to provide expedited shipping solutions for both domestic and international parcels, ensuring quick and secure delivery. Headquartered in Bandung, West Java, Pos Indonesia operates a vast network of postal offices and delivery services throughout the country, making it a trusted name in logistics and postal services.
Services Offered by Pos Indonesia EMS
Pos Indonesia EMS offers a range of services tailored to meet the needs of individuals and businesses looking for fast and reliable shipping options. These services include:
- Domestic EMS: Expedited parcel delivery service within Indonesia, offering same-day and next-day delivery options for major cities.
- International EMS: Fast and secure international shipping to over 200 countries worldwide, with delivery times ranging from 3 to 7 business days.
- Document Delivery: Safe and swift delivery of important documents both domestically and internationally.
- Parcel Delivery: Efficient handling and delivery of parcels of various sizes and weights.
- Value-Added Services: Options such as insurance, proof of delivery, and COD (Cash on Delivery) to enhance the shipping experience.
Pos Indonesia EMS leverages its extensive network and advanced logistics infrastructure to ensure timely and efficient delivery of parcels and documents, making it a preferred choice for expedited shipping needs.
Shipment Tracking
How Shipment Tracking Works
Pos Indonesia EMS provides a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Pos Indonesia website and mobile app, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels, enhancing the overall shipping experience.
Tracking Number Format
The tracking number format for Pos Indonesia EMS shipments starts with two letters, followed by nine digits, and ends with the Indonesia country code (ID). For example, a tracking number might look like this: EE123456789ID. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
How to track Pos Indonesia EMS shipments?
To track a Pos Indonesia EMS shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Pos Indonesia EMS" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for Pos Indonesia EMS shipments depends on the destination and the type of service selected. Generally, domestic deliveries within Indonesia take 1-3 business days. International deliveries vary depending on the destination country and customs processes, ranging from 3-7 business days for standard EMS services.
Examples of Delivery Times
- Within Indonesia: 1-3 business days
- To Malaysia: 3-5 business days
- To the USA: 5-7 business days
- To the UK: 5-7 business days
- To Australia: 4-6 business days
Contacting Pos Indonesia EMS for Shipment Issues
If customers encounter any issues with their shipments, Pos Indonesia EMS offers several channels for assistance. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Customer Care Information
- Email: [email protected]
- Phone (Overseas): (+62) 21 855 00 161
- Phone (Domestic): 1500 161
Indonesian Customs Call Center
For customs-related inquiries and issues, customers can contact the Indonesian Customs Call Center:
- Phone: (+62) 1500 225 (Bravo Bea Cukai)
Frequently Asked Questions
What should I do if my tracking number is not working?
If your Pos Indonesia EMS tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact Pos Indonesia customer service at (+62) 21 855 00 161 for overseas inquiries or 1500 161 for domestic inquiries. Provide them with your tracking number and any relevant details about your shipment.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact Pos Indonesia customer service.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Pos Indonesia customer service as soon as possible at (+62) 21 855 00 161 for overseas inquiries or 1500 161 for domestic inquiries. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact Pos Indonesia customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, visit the Pos Indonesia website or contact their customer service team at (+62) 21 855 00 161 for overseas inquiries or 1500 161 for domestic inquiries. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number on a new line using our shipment tracking platform. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, Pos Indonesia will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local post office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Pos Indonesia customer service for assistance.
How can I contact Pos Indonesia customer service?
You can contact Pos Indonesia customer service by phone at (+62) 21 855 00 161 for overseas inquiries or 1500 161 for domestic inquiries. Alternatively, visit their contact page for more support options.
How do I file a complaint about my shipment?
If you need to file a complaint about your shipment, contact Pos Indonesia customer service with all relevant details, including your tracking number and a description of the issue. They will provide guidance on the complaint process and assist you in resolving the matter.
What are the size and weight limits for Pos Indonesia EMS shipments?
Pos Indonesia has specific size and weight limits for EMS shipments, which may vary depending on the service selected. It is recommended to check the Pos Indonesia website or contact customer service for detailed information on size and weight restrictions.
Can I request a delivery time window?
Pos Indonesia offers flexible delivery options, including the ability to request specific delivery time windows for certain services. Contact Pos Indonesia customer service to inquire about available delivery time options for your shipment.
What should I do if I received someone else’s package by mistake?
If you received a package that does not belong to you, contact Pos Indonesia customer service immediately. Provide them with the tracking number and any other relevant details. They will arrange for the package to be collected and delivered to the correct recipient.
Our Monthly Statistics for Pos Indonesia EMS – August 2024
Our monthly delivery time statistics for Pos Indonesia EMS in August 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
From | To | Delivery Time |
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Indonesia | Australia |
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Indonesia | United States |
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Indonesia | New Zealand |
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Indonesia | South Korea |
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Indonesia | France |
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Japan | Indonesia |
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China | Indonesia |
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Indonesia | Malaysia |
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Indonesia | United Kingdom |
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Taiwan | Indonesia |
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Indonesia | Japan |
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Indonesia | Singapore |
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Indonesia | Germany |
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Indonesia | Saudi Arabia |
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Saudi Arabia | Indonesia |
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