PHLPost Tracking

To track a PHLPost shipments, enter the tracking number in the field above, click the "Carrier" button, and select "PHLPost" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.

A typical PHLPost tracking number consists of 13 alphanumeric characters, starting with two letters, followed by nine digits, and ending with 'PH'. An example of a PHLPost tracking number would be 'RR123456789PH'. This unique identifier allows for each parcel or letter to be individually tracked throughout the delivery process.

If you encounter any issues with your PHLPost shipments or need general assistance, the PHLPost customer service team is readily available to help. For regular inquiries, reach out to them via phone at (02) 8288 7678 or through email at [email protected]. The customer service team operates from Monday to Friday, 8:00AM - 5:00PM.

For customers who are using Express Mail Service (EMS), specific inquiries and concerns can be sent to [email protected]. And for assistance regarding the AIRMAIL service, you can direct your inquiries to [email protected]. Remember to include necessary details such as your tracking number when sending an email for a more streamlined assistance.

If your PHLPost shipment's tracking status hasn't updated in several days, it could be due to the package being in transit between tracking points. However, if it hasn't updated for over five business days, it's advisable to contact PHLPost customer service for assistance.

When your PHLPost shipment's status is 'In Transit', it indicates that the package is on its way to the delivery address. This status will update as the package moves through the various stages of the delivery process.

If your PHLPost shipment is delayed beyond the estimated delivery date, you should first check the status using your tracking number. If the tracking information hasn't updated in several days or if the delay is significant, it's recommended to contact PHLPost customer service for further assistance.

If your PHLPost tracking information indicates 'Delivered', but you have not received your package, it's advisable to check with your neighbors or your local post office. If you still can't locate the package, contact PHLPost's customer service for further assistance.

It is generally not recommended to send cash through the mail due to the risk of loss or theft. Instead, PHLPost offers money order services for secure monetary transfers.

If your PHLPost package is marked as 'Returned to Sender', it could be due to various reasons like incorrect address, failure to claim, or refusal by the recipient. In such cases, you should contact PHLPost customer service for further guidance.

The weight limit for PHLPost parcels depends on the service type and destination. For domestic services, the maximum weight is generally 30 kg. For international services, it can vary based on the country's postal regulations. For specific weight limits, it is advisable to contact PHLPost or refer to their website.

Once a package has been dispatched, it is generally not possible to change the delivery address. If there are any issues with the delivery address, it's recommended to contact PHLPost customer service as soon as possible for assistance.

If you receive a damaged package, report the issue to PHLPost immediately. It's recommended to take photos of the damaged package before opening it, as this can serve as evidence when filing a complaint. You can contact PHLPost customer service for guidance on how to proceed.

PHLPost does offer a pickup service for certain services like Express Mail Service (EMS). You can arrange for pickup by contacting PHLPost customer service or visiting a local post office.

'Customs Clearance' means that your PHLPost shipment is going through the customs process in the destination country. During this time, the package is inspected, and any applicable customs duties are calculated. This process can take anywhere from a few days to a couple of weeks, depending on the customs procedures of the specific country.