ParcelHub is a notable parcel carrier management service in the UK, designed to cater to the needs of businesses irrespective of the volume of parcels they handle daily, be it 5000, 500, or just 20. Being part of the Whistl Group, ParcelHub along with Whistl, significantly eases the process of shipping by delivering more than 100 million parcels annually. Through its extensive network comprising of numerous carrier partners including Yodel, Evri, DPD, DHL, UPS, DX, Parcelforce, and many others, ParcelHub offers free multi-carrier shipping software and attractive carrier rates. This unique service allows you to have a single point of contact for a diverse range of services, thus simplifying the shipping process.
The Whistl Group Parcel Delivery Solution is tailored for both national large and medium shippers (under the Whistl brand), and for medium to small shippers requiring a more localised collection and bespoke service (under the ParcelHub brand). With its headquarters based in the UK and depots spread across London, Birmingham, Leeds, Sheffield, Nottingham, and Leicester, ParcelHub ensures a seamless shipping process right from a single collection regardless of carrier choice, to efficient delivery.
ParcelHub not only stands out for its expansive network and shipping solutions but also for its Enhanced Delivery Management service which aims to minimize the impact of failed deliveries. Acting as an extension of your customer service team, ParcelHub is committed to resolving your customers’ delivery queries thereby making delivery your competitive edge.
Shipment Tracking with ParcelHub
How Shipment Tracking Works
Tracking your shipments is a breeze with ParcelHub. Once your shipment is dispatched, a unique tracking number is generated which you can use to monitor the journey of your parcel. This tracking system is designed to provide real-time information regarding the whereabouts of your parcels, thus ensuring transparency and enhancing customer satisfaction.
How to Track ParcelHub UK shipments?
To track ParcelHub shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "ParcelHub UK". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Form of Tracking Numbers
The form of tracking numbers can vary based on the carrier chosen. However, each tracking number is unique, enabling you to monitor the progress of your shipment accurately. Detailed information including the estimated delivery time, the current location of the parcel, and the various stages it goes through before reaching the recipient can be tracked using this number.
Shipment Delivery Time
The delivery time for ParcelHub shipments can vary depending on the type of service selected and the destination of the shipment. An accurate estimate of delivery time can be obtained by entering your unique tracking number in the tracking system. This feature provides you with an estimated time of arrival for your shipment, keeping you and your customers well-informed.
Contacting ParcelHub for Shipment Issues
If there's an issue with your shipments, ParcelHub is just a call away. You can reach out to them on 01628 702 965. Their dedicated customer service team is available to resolve your queries and ensure a smooth delivery process. Moreover, the Proactive Tracking Support provided by ParcelHub helps in managing your delivery performance in real-time, hence improving customer service levels and aiding in repeat bookings.
Frequently Asked Questions
What should I do if my tracking information is not updated?
If your tracking information is not updated, it could be due to a delay in the system updates. However, if the information remains unchanged for an extended period, please contact our customer service at 01628 702 965 for assistance.
How can I estimate the delivery time for my shipment?
The estimated delivery time can be viewed through the tracking information provided once your shipment is dispatched. The tracking information will give you an estimated date of delivery, which can help you plan accordingly.
What happens if I am not available to receive my shipment?
If you are not available to receive your shipment, the carrier may leave a notice with instructions on how to retrieve your package or schedule a re-delivery. Some carriers may also leave the package with a neighbor or at a safe location.
How do I report a problem with my shipment?
If you encounter any issue with your shipment, whether it's a delay, damage, or any other concern, you can contact our customer service team at 01628 702 965. We are here to assist you in resolving any shipment-related issues.
Can I change the delivery address after my shipment has been dispatched?
Changing the delivery address post-dispatch may be challenging as the shipment details are already processed. However, it may still be possible in some cases. Contact our customer service team at the earliest to discuss the available options.
How do I return or exchange an item?
If you need to return or exchange an item, follow the return policy provided by the retailer from whom you purchased the item. For further assistance, you may also contact our customer service.
What should I do if my shipment arrives damaged?
If your shipment arrives damaged, report the issue to our customer service team as soon as possible. We will guide you through the process of filing a claim and assist you in resolving the matter.
Are there any restrictions on the type of items I can ship through ParcelHub?
Yes, there are certain restrictions on the types of items you can ship through ParcelHub. It's essential to check the list of prohibited items on our website or contact our customer service for detailed information before scheduling a shipment.
How do I contact ParcelHub for any shipment-related queries?
For any shipment-related queries, you can contact us at 01628 702 965. Our customer service team is available to assist you with your concerns and ensure a smooth shipping experience.