OmniParcel is a global cross-border e-commerce parcel platform operated by SEKO Logistics, a company with over 30 years of experience in international freight, logistics, and supply chain solutions. SEKO created OmniParcel to meet the growing demands of e-commerce businesses, offering an efficient platform for tracking and managing international shipments. OmniParcel is designed to streamline the logistics process for retailers and their customers, providing greater visibility and comfort by ensuring parcels are delivered effectively to end customers.
OmniParcel is unique in its approach to parcel tracking, being one of the first platforms to provide retailer-branded tracking and banner advertisement options as part of its services. This allows businesses to maintain brand consistency throughout the customer’s delivery journey. Additionally, SEKO’s broad logistics network, combined with its in-country returns solutions, makes OmniParcel a highly flexible tool for global retailers, especially in key e-commerce markets.
OmniParcel's Key Services
OmniParcel offers a variety of services tailored to meet the needs of global e-commerce businesses. Some of the key services include:
- Multi-carrier global shipping: OmniParcel uses a network of different carriers like USPS, DHL, and Mail Americas to handle shipments across borders, giving retailers flexibility and reliability in choosing the best logistics partners.
- Retailer-branded tracking: OmniParcel offers tracking solutions where retailers can customize the tracking experience, adding their branding and even banner advertisements, enhancing customer engagement.
- In-country returns: SEKO provides local return solutions in many countries, helping retailers manage their returns efficiently and offering customers easy return options.
How Shipment Tracking Works on OmniParcel
OmniParcel provides a seamless tracking experience through its website, offering real-time updates on parcel locations and delivery statuses. The platform consolidates data from various logistics partners to give customers a single, unified tracking page. When a retailer ships an order using OmniParcel, the customer is provided with a unique tracking number that they can use to monitor the progress of their shipment.
Tracking Number Formats
The tracking numbers used by OmniParcel vary based on the logistics carrier handling the package. A common format includes a combination of letters and digits, such as CE123456789MU, though other formats may be used depending on the carrier (e.g., USPS, DHL, Mail Americas). The tracking numbers can be entered into the OmniParcel tracking platform, which pulls the latest shipment data from the carrier and displays it to the user.
How to track Omni Parcel shipments?
To track a Omni Parcel shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Omni Parcel" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for OmniParcel shipments depends on the carrier and the destination. For example, standard international shipments to the United States might take 7-10 business days, while European countries can expect deliveries within 5-7 business days. Delivery times are influenced by factors such as customs clearance and the selected shipping service.
Here are some typical delivery times:
- OmniParcel shipments to the United States: 7-10 business days (standard shipping)
- OmniParcel shipments to Europe: 5-7 business days
- OmniParcel shipments to Australia: 6-8 business days
These times are subject to change based on customs delays or external factors.
How to Contact OmniParcel
Currently, OmniParcel does not provide direct contact information on their main website. If you experience any issues with your shipment, the best way to seek assistance is to reach out to the retailer or the logistics provider that handled the parcel. Since OmniParcel works with multiple carriers like USPS, DHL, and others, contacting the specific carrier using your tracking number may provide additional insight into your shipment status.
Frequently Asked Questions about OmniParcel Shipment Tracking Issues
Why is my tracking number not showing any updates?
If your OmniParcel tracking number isn’t showing updates, it could be due to delays in the carrier’s system or the shipment being in transit between processing centers. Ensure that the tracking number you entered is correct and that you are allowing enough time for the system to reflect updates. Some shipments, especially international ones, may take longer to display tracking information. If the problem persists, contact the retailer or the specific logistics carrier.
What does it mean if my shipment is “in transit” for several days?
If your shipment status shows “in transit” for an extended period, it means that the package is moving between destinations, but has not yet reached its final delivery point. International shipments, in particular, may spend several days in transit due to the distance and the customs process. Continue checking your tracking number for updates, and if the status remains unchanged for a long time, consider contacting the retailer or logistics provider for more information.
Why is my shipment delayed in customs?
Customs delays can occur for various reasons, including additional inspections, incomplete documentation, or restricted items in the shipment. If your shipment is delayed in customs, there may be a need for additional information or documentation. It's best to wait a few days, as many customs delays resolve themselves. However, if the delay continues, you should contact the logistics carrier or retailer to understand what steps you can take.
How long does delivery usually take with OmniParcel?
Delivery times with OmniParcel vary depending on the destination and carrier used. For example, shipments to the United States may take 7-10 business days, while deliveries to Europe could be as quick as 5-7 business days. Keep in mind that delays may occur due to customs or local holidays, so it’s always good to allow for extra time.
Who do I contact if I have an issue with my OmniParcel shipment?
OmniParcel does not provide direct customer service contact information on their website. If you encounter an issue with your shipment, it’s recommended to contact the retailer from whom you made the purchase or the specific logistics provider (such as USPS or DHL) using the tracking number provided. They will be able to give you more detailed information regarding the status of your package.
Our Monthly Statistics for Omni Parcel – October 2024
Our monthly delivery time statistics for Omni Parcel in October 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  PERPeru |
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