New Zealand Post - NZ Post Tracking

To track a NZ Post shipment, enter the tracking number in the field above, click the "Carrier" button, and select "NZ Post" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.

NZ Post tracking numbers typically consist of 13 characters, including both letters and numbers. The format may vary depending on the service used. For instance, CourierPost tracking numbers often begin with two letters, followed by nine digits, and end with two more letters (e.g., AA123456789NZ).

If you have lost or misplaced your NZ Post tracking number, contact the sender of the parcel or the retailer where you made your purchase. They should have a record of the tracking number and can provide it to you.

Sometimes, tracking status updates may be delayed due to various reasons, such as technical issues or the parcel not being scanned at a particular checkpoint. If your tracking information has not been updated for an extended period, contact NZ Post customer support for assistance.

First, check if the parcel was left in a secure location or with a neighbor. If you still cannot locate the parcel, contact NZ Post customer support to report the issue and initiate an investigation.

It may be possible to change the delivery address for your shipment after it has been dispatched, depending on the service used and the parcel's current location. Contact NZ Post customer support as soon as possible to inquire about the possibility of making changes to the delivery address.

To report a lost or damaged shipment, contact NZ Post customer support and provide the relevant information, such as your tracking number, a detailed description of the issue, and any supporting documentation (e.g., photos of damaged items). NZ Post will then initiate the claim process to address the issue.

Delivery times for NZ Post shipments depend on the service selected and the destination. For example, Standard Post typically takes 1-3 working days within New Zealand, while International Courier can take 2-6 working days for delivery to over 220 countries. Please note that these are estimated delivery times and may be affected by factors such as customs clearance and local postal services.

Not all NZ Post shipments are trackable. Tracking is generally available for CourierPost, ParcelPost, International Courier, and International Express Courier services. Standard Post and International Air services may not include tracking features. Check the specific service details or contact NZ Post customer support for more information on tracking availability.

You can contact NZ Post customer support through various channels, including the online help center, live chat, phone support at 0800 501 501 (within New Zealand) or +64 9 977 0103 (from overseas), or by emailing [email protected].

The time taken to investigate and resolve shipment-related issues may vary depending on the nature of the problem and the service used. Once you have reported the issue to NZ Post customer support and provided the necessary information, they will initiate an investigation. You will be informed of the progress and the expected timeframe for resolution.

NZ Post does not generally offer the option to request specific delivery dates or times for their standard services. However, you can consider using the Pace same-day delivery service for urgent parcels within specific metropolitan areas if you require faster delivery.