Ninja Xpress, previously recognized as Ninja Van Indonesia, is a formidable force in the logistics and parcel delivery industry, especially within the Indonesian archipelago. With a robust network that encompasses 99% of Indonesia's regions, Ninja Xpress is at the forefront of delivering over 2,000,000 parcels daily, serving more than 120 million Southeast Asians. This logistics giant prides itself on its innovative approach to parcel delivery, offering an array of services tailored to meet the evolving needs of businesses and consumers alike.
Headquarters and Range of Services
Ninja Xpress operates from its headquarters in Jakarta, situated in Menara Bidakara 2. This central location is pivotal for orchestrating its extensive services across the country and beyond. Ninja Xpress offers comprehensive logistics solutions including Last Mile Delivery, International Shipping, Fulfillment & Warehousing, and Freight Forwarding. These services are designed to cater to a wide range of needs, from local e-commerce deliveries to international shipping and complex logistics operations.
Services and Delivery
Ninja Xpress is dedicated to ensuring that parcels reach their destinations swiftly and securely. With services like Regular, Same-day, or Cargo deliveries, they promise parcel delivery within 1-3 business days across Indonesia. Their international shipping services extend value-added delivery options from Indonesia to Singapore and Malaysia, facilitating cross-border trade and commerce.
Strategic Partnerships
Ninja Xpress collaborates with major e-commerce platforms such as Lazada, Shopee, Bukalapak, Tokopedia, ZALORA, and Blibli. This strategic partnership ensures seamless logistics solutions for online retailers and provides customers with a reliable and efficient delivery experience.
Shipment Tracking with Ninja Xpress
Real-Time Tracking Made Easy
Ninja Xpress emphasizes the importance of real-time shipment tracking for providing transparency and peace of mind to its customers. Tracking a shipment with Ninja Xpress is straightforward, thanks to their user-friendly tracking system that accommodates various tracking number formats.
Tracking Number Formats
Depending on the service chosen, Ninja Xpress utilizes different tracking number formats. Popular formats include 'NJVTT0123456789', 'ZNV123456789-1234', and 'UQIDS000000000123456', enabling customers to easily track their parcels from dispatch to delivery.
How to track Ninja Xpress shipments?
To track a Ninja Xpress shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Ninja Van Indonesia" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Delivery Times and Customer Support
Ninja Xpress's commitment to delivery efficiency is evident in their promise of 1-3 business day delivery windows for domestic shipments. International shipping durations vary, offering quick and reliable service options to nearby countries like Singapore and Malaysia.
Customer Support and Assistance
Reaching Out to Ninja Xpress
For any inquiries or concerns regarding shipments, customers can contact Ninja Xpress through their dedicated support channels:
- Phone Number: +62 21 29264120
- Support Email: [email protected]
- Facebook Page: Ninja Xpress Indonesia
Support is available from Monday to Sunday, 8:00 AM to 11:00 PM, ensuring customers have access to assistance whenever needed.
Ninja Xpress stands as a beacon of logistics excellence in Indonesia and Southeast Asia. By combining innovative logistics solutions with robust customer support and a comprehensive tracking system, Ninja Xpress not only delivers parcels but also trust, reliability, and unparalleled service to its vast customer base.
Frequently Asked Questions About Ninja Xpress Shipments and Tracking
What Should I Do If My Tracking Number Isn't Working?
If your tracking number isn't working, first ensure that you have entered the correct number. If it's entered correctly and still not functioning, there might be a delay in the system updating. Please wait for a while and try again. If the problem persists, contact Ninja Xpress customer support for assistance.
Can I Track Shopee or Lazada Shipments That Are Shipped Using Ninja Xpress?
Yes, you can track shipments from Shopee, Lazada, and other popular online stores that are shipped using Ninja Xpress. Use the tracking number provided by the platform in your order details to track your shipment on the Ninja Xpress website.
How Long Does It Typically Take for a Shipment to Be Delivered?
Delivery times with Ninja Xpress vary depending on the service chosen and the destination. Domestic shipments within Indonesia typically take 1-3 business days. International shipping times may vary, especially for services to Singapore and Malaysia. For specific delivery times, refer to the estimated delivery schedule provided at the time of shipment.
What Can I Do If My Shipment Is Delayed?
If your shipment is delayed beyond the expected delivery date, use your tracking number to check for any status updates. If there are no recent updates or you need further assistance, contact Ninja Xpress customer support directly for more information.
Is It Possible to Change the Delivery Address After the Shipment Has Been Dispatched?
Changing the delivery address after dispatch may be challenging and is subject to Ninja Xpress's terms and conditions. It's best to contact Ninja Xpress customer support as soon as possible to inquire about the possibility of address changes. Be aware that this might affect the delivery timeline and could incur additional fees.
What Should I Do If My Shipment Arrives Damaged?
If your shipment arrives damaged, document the condition of the package and its contents immediately. Retain all packaging materials and contact Ninja Xpress customer support, providing your tracking number and detailed information about the damage, to initiate a claim or receive guidance on the next steps.
How Can I Contact Ninja Xpress for Shipment-Related Queries?
For any shipment-related queries, including issues with tracking, you can contact Ninja Xpress customer support through their official contact channels:
- Phone Number: +62 21 29264120
- Support Email: [email protected]
- Facebook Page: Ninja Xpress Indonesia
Support is available Monday to Sunday, from 8:00 AM to 11:00 PM.
Our Monthly Statistics for Ninja Xpress Indonesia – November 2024
Our monthly delivery time statistics for Ninja Xpress Indonesia in November 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 IDNIndonesia | IDN Indonesia |
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