Mondial Relay is a leading logistics and parcel delivery company in France, renowned for its extensive network of relay points and efficient delivery services. Established to provide convenient and cost-effective parcel delivery solutions, Mondial Relay has grown to become a trusted name in the logistics industry. The company specializes in the delivery of parcels to relay points, allowing recipients to pick up their packages at a location and time that suits them best. This model not only provides flexibility for customers but also reduces the environmental impact of delivery services.
Headquarters and Contact Information
Mondial Relay is headquartered in Villeneuve-d'Ascq, France. The company operates a comprehensive network of over 11,000 relay points across France, making it easy for customers to access their services. For any inquiries or support, customers can reach Mondial Relay at +33 09 69 32 23 32 or visit their contact page for more information.
Services Offered by Mondial Relay
Mondial Relay offers a variety of delivery services tailored to meet the needs of both individuals and businesses. Their key services include:
- Parcel Delivery to Relay Points: Convenient parcel delivery to one of the thousands of relay points across France, allowing recipients to pick up their packages at their convenience.
- Home Delivery: Direct delivery of parcels to recipients' homes, providing an alternative for those who prefer home delivery.
- International Shipping: Reliable and efficient international delivery services to various destinations across Europe.
- E-commerce Solutions: Specialized logistics solutions for online retailers, including returns management and integrated delivery options.
- Freight Services: Handling of larger and heavier shipments, catering to both domestic and international freight needs.
Mondial Relay partners with major retailers and e-commerce platforms to provide seamless delivery solutions, ensuring that parcels reach their destinations quickly and safely.
Shipment Tracking
How Shipment Tracking Works
Mondial Relay provides a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Mondial Relay website, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels.
Tracking Number Format
The tracking number for Mondial Relay shipments can have 8, 10, or 12 digits. For example, tracking numbers might look like this: 12345678, 0123456789, or 123456789012. This unique identifier allows for precise tracking and easy identification of parcels throughout the delivery process.
How to track Mondial Relay shipments?
To track a Mondial Relay shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Mondial Relay (France)" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for Mondial Relay shipments varies based on the destination and the type of service selected. Generally, domestic deliveries within France take 3-5 business days. International shipments may take longer, depending on the destination country and customs processes.
Examples of Delivery Times
- Within France: 3-5 business days
- To Belgium: 3-5 business days
- To Spain: 4-6 business days
- To Germany: 4-6 business days
Contacting Mondial Relay for Shipment Issues
If customers encounter any issues with their shipments, Mondial Relay offers several channels for assistance. Customers can visit the Mondial Relay contact page for various support options, including phone and email. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Contact Information
- Phone: +33 09 69 32 23 32
- Website: Mondial Relay Contact Page
- Headquarters: Villeneuve-d'Ascq, France
Frequently Asked Questions about Mondial Relay in France
What should I do if my parcel hasn’t arrived yet?
If the delivery time has surpassed the estimated date, it's recommended to first track your parcel using the unique tracking number provided by Mondial Relay. If the tracking system doesn't provide sufficient information, please contact Mondial Relay's customer service for further assistance.
What happens if I’m not available when the delivery is attempted?
If you're not available to receive your parcel during a home delivery, Mondial Relay will typically attempt to redeliver or leave the parcel at a safe place or with a neighbor, depending on the carrier's policy. Alternatively, you can use the ParcelShop service to pick up your parcel from a local shop at your convenience.
How can I change my delivery address after the parcel has been shipped?
Once the parcel has been dispatched, it's usually not possible to change the delivery address. However, it's always worth contacting Mondial Relay's customer service to check if any modifications can be made on an exceptional basis.
My parcel is marked as delivered, but I haven’t received it. What should I do?
First, check if the parcel was left with a neighbor or in a safe place nearby. If you still can't locate your parcel, please contact Mondial Relay's customer service immediately. They will conduct an investigation and take necessary actions to resolve the issue.
Can I track a Mondial Relay parcel without a tracking number?
It's usually necessary to have the tracking number to monitor the status of a Mondial Relay parcel. If you've lost your tracking number, it's recommended to contact the sender or Mondial Relay's customer service for assistance.
How do I contact Mondial Relay's customer service?
There are several ways to contact Mondial Relay's customer service. You can use the contact form available on their website, send them an email, or call their customer service number at +33 09 69 32 23 32 . It's also possible to reach them through their social media channels.
What does it mean when my tracking status shows "in transit"?
"In transit" means that your parcel is on its way to the destination. The parcel has been picked up by Mondial Relay and is being moved towards the recipient's address. The status will change as the parcel progresses through the delivery network.
My tracking status has not updated for a long time, what does this mean?
If the tracking status of your parcel has not been updated for a while, it could be due to a delay in the logistics network, an issue with the tracking system, or a problem with the parcel itself. It's recommended to contact Mondial Relay's customer service for detailed information and assistance.
What do I need to pick up my parcel from a ParcelShop?
To collect your parcel from a Mondial Relay ParcelShop, you'll need a valid form of identification and the unique pick-up code that was provided when the parcel was dispatched. The code is usually sent via email or text message.
Can someone else collect my parcel on my behalf?
Yes, someone else can collect your parcel on your behalf from a ParcelShop. They will need to present their own valid identification and the unique pick-up code.
What happens if my parcel is damaged upon delivery?
If you receive a parcel that is visibly damaged, you should report this immediately to Mondial Relay's customer service. They will guide you through the process of filing a claim.
What's the typical delivery time for Mondial Relay?
The delivery time varies depending on the origin and destination of the parcel. However, Mondial Relay aims to deliver domestic parcels within 2-4 working days and international shipments within 3-6 working days. Always use the tracking service to check the current status of your parcel.
Our Monthly Statistics for Mondial Relay (France) – October 2024
Our monthly delivery time statistics for Mondial Relay (France) in October 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 UnknownUnknown |  FRAFrance |
|