Mengtu Supply Chain Management Co., Ltd., based in Quanzhou, is a professional first-tier international freight forwarding company specializing in sea, air, and rail import-export cargo transportation. Guided by its service principles of “trust through integrity, ease through professionalism, and comfort through care,” Mengtu has earned the trust and support of new and long-standing customers with its high-quality services and competitive rates.
Mengtu excels in providing freight forwarding services across key global regions, including Korea, Hong Kong, Taiwan, Southeast Asia, Europe, the Middle East, South Asia, North America, and Australia. The company specializes in less-than-container-load (LCL) shipping and has become a leader in this market segment. Additionally, Mengtu has rapidly expanded its full-container-load (FCL), rail freight, air freight, and import services, maintaining strong partnerships with leading shipping and airline companies.
Key Services Offered by Mengtu
Comprehensive Freight Services
Mengtu offers a wide array of logistics services, including:
- Less-than-Container-Load (LCL): Mengtu’s LCL services are renowned for their efficiency and affordability, making them a popular choice for businesses with smaller shipment needs.
- Full-Container-Load (FCL): With competitive contract rates from leading shipping companies, Mengtu provides reliable FCL services for larger shipments.
- Air Freight: Time-sensitive shipments are handled with Mengtu’s fast and reliable air freight services, ensuring goods arrive at their destination quickly.
- Rail Freight: Mengtu offers rail freight services for cost-effective and environmentally friendly logistics solutions.
- Import Services: The company facilitates import operations from international ports to major Chinese cities like Qingdao and Shanghai. Services include booking, customs clearance, tax handling, and door-to-door delivery.
Value-Added Services
Mengtu’s logistics offerings include additional features such as document handling, customs declarations, tax payments, terminal fees, container unloading, and inland transportation. These integrated services provide end-to-end logistics solutions for businesses.
Third-Party Trade Facilitation
Mengtu also enables third-party trade operations, including signing and switching documents in foreign locations, ensuring seamless international trade processes.
How Shipment Tracking Works with Mengtu
Mengtu provides a robust shipment tracking system, ensuring customers can monitor their cargo in real-time throughout its journey. Tracking is an essential part of Mengtu’s commitment to transparency and reliability.
Tracking Number Formats
Mengtu tracking numbers typically follow a format starting with two letters, followed by a series of digits, and ending with two letters. These tracking numbers allow customers to track their shipments at any stage of the delivery process.
How to track Mengtu shipments?
To track a Mengtu shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Mengtu" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
Delivery times for Mengtu shipments vary depending on the shipping method, destination, and customs clearance processes. Below are some estimated delivery times for Mengtu’s key services:
Estimated Delivery Times
- Asia: 5-10 business days (e.g., shipments to Korea, Hong Kong, and Southeast Asia).
- Europe: 10-20 business days (e.g., shipments to Germany, France, and the UK).
- North America: 15-25 business days (e.g., shipments to the United States and Canada).
- Australia and New Zealand: 12-18 business days.
- Middle East and South Asia: 10-20 business days.
Examples of Delivery Scenarios
- LCL Shipment to Germany: 10-15 business days.
- Air Freight to the United States: 7-12 business days.
- Rail Freight to Europe: 15-20 business days.
These delivery estimates may vary due to customs processing, peak seasons, or unforeseen delays.
How to Contact Mengtu for Shipment Issues
For any shipment-related concerns, it is recommended to contact the seller, retailer, or e-commerce platform (e.g., AliExpress or Alibaba) where the purchase was made. Sellers often have direct communication with Mengtu and can address issues more effectively.
Steps to Resolve Issues
- Verify Tracking Information: Ensure the tracking number is correct and entered properly.
- Contact the Seller or Retailer: Report the issue to the seller or retailer, as they can escalate it to Mengtu.
- Monitor Updates: Regularly check the tracking portal for updates on the shipment status.
Frequently Asked Questions about Mengtu Shipment Tracking Issues
Why is my Mengtu tracking number not showing any updates?
If your Mengtu tracking number isn’t showing updates, it could be due to a delay in processing or scanning the shipment. Ensure you’ve entered the tracking number correctly, as Mengtu tracking numbers typically follow the format: two letters, a series of digits, and two letters (e.g., MT123456789CN). If no updates appear after 24-48 hours, contact the seller or retailer for assistance.
What does “In Transit” mean on my Mengtu tracking status?
“In Transit” means that your shipment is currently moving through Mengtu’s logistics network and has not yet reached its final destination. This is a common status and indicates that your package is on its way. If the status remains unchanged for several days, it could be due to customs processing or transit delays.
Why is my Mengtu shipment delayed?
Delays in shipment can occur for several reasons, such as:
- Customs clearance delays for international shipments.
- High shipping volumes during peak seasons.
- Weather or logistical issues affecting transit.
If your shipment is delayed beyond the expected delivery timeframe, contact the seller or retailer to investigate the issue with Mengtu.
What should I do if my Mengtu shipment shows as delivered but I haven’t received it?
If your shipment status shows “Delivered” but you haven’t received the package:
- Check secure locations around your property and with neighbors.
- Contact the seller or retailer to confirm the delivery details.
- If the package remains missing, request the seller to escalate the issue with Mengtu.
Can I change the delivery address for my Mengtu shipment?
Changing the delivery address after shipment dispatch may not always be possible. Contact the seller or retailer immediately to request a change. They can liaise with Mengtu to determine if the address can be updated.
What should I do if my Mengtu tracking number appears invalid?
If your tracking number appears invalid:
- Double-check the tracking number format (e.g., MT123456789CN) and ensure there are no typos.
- Verify the tracking number with the seller or retailer.
- If the issue persists, ask the seller to confirm the details with Mengtu.
Does Mengtu deliver on weekends or holidays?
Mengtu’s delivery schedule depends on the destination country and local logistics partners. In some regions, weekend or holiday deliveries may be available, but this is not guaranteed. Contact the seller or retailer to confirm the delivery schedule.
Why has my tracking status stopped updating?
If your tracking status hasn’t updated for several days, it could be due to delays in transit, customs processing, or local logistics handovers. Contact the seller or retailer if there are no updates for more than 5-7 business days.
How do I report a lost or damaged package?
To report a lost or damaged package:
- Contact the seller or retailer where you made the purchase.
- Provide your tracking number, photos of the damaged package (if applicable), and any other relevant details.
- Request the seller to initiate a claims process with Mengtu.
Who should I contact for shipment tracking issues?
For tracking issues, it’s best to contact the seller, retailer, or platform (e.g., AliExpress, Alibaba) where the purchase was made. They can communicate directly with Mengtu to resolve the issue.
Our Monthly Statistics for Mengtu – January 2025
Our monthly delivery time statistics for Mengtu in January 2025 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 CHNChina |  ITAItaly |
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| CHN China |  USAUnited States |
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| CHN China |  DEUGermany |
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| CHN China |  POLPoland |
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| CHN China |  PRTPortugal |
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| CHN China |  FRAFrance |
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| CHN China |  ESPSpain |
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| CHN China |  BGRBulgaria |
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| CHN China |  NLDNetherlands |
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| CHN China |  AUTAustria |
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| CHN China |  BELBelgium |
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| CHN China |  CANCanada |
|
| CHN China |  UnknownUnknown |
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| CHN China |  NORNorway |
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| CHN China |  SWESweden |
|