Loggi is a leading logistics and delivery company based in Brazil, renowned for its innovative approach to connecting businesses and consumers through a highly efficient delivery network. Founded in 2013, Loggi has rapidly grown to become one of Brazil’s most prominent logistics companies, leveraging technology to streamline the delivery process. The company is headquartered in São Paulo, Brazil, and focuses on providing fast, reliable, and cost-effective delivery solutions for various sectors, including e-commerce, food delivery, and corporate logistics.
Services Offered by Loggi
Loggi offers a comprehensive range of services designed to meet the diverse needs of its customers. These services include:
- Same-Day Delivery: Ensures that parcels are delivered within the same day, providing a swift and reliable option for urgent shipments.
- Next-Day Delivery: Guarantees delivery by the next business day, balancing speed and cost-effectiveness for less urgent shipments.
- Scheduled Deliveries: Allows customers to schedule deliveries at their convenience, offering flexibility and reliability.
- Corporate Solutions: Customized logistics solutions for businesses, including document delivery, bulk shipments, and interoffice logistics.
- E-commerce Logistics: Tailored services for online retailers, including warehousing, order fulfillment, and last-mile delivery.
Loggi's advanced technology platform integrates seamlessly with its delivery network, providing real-time tracking, route optimization, and efficient resource management to ensure timely and accurate deliveries.
Shipment Tracking
How Shipment Tracking Works
Loggi offers a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Loggi website and mobile app, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels, enhancing the overall shipping experience.
Tracking Number Format
The tracking number format for Loggi shipments can vary, but one common format includes letters and numbers. For example, a tracking number might look like this: LGI-AA123456789AA. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
How to track Loggi shipments?
To track a Loggi shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Loggi" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for Loggi shipments depends on the destination and the type of service selected. Generally, same-day deliveries are completed within a few hours, while next-day deliveries are completed by the end of the following business day. Scheduled deliveries offer flexible time frames based on customer preferences.
Examples of Delivery Times
- Within São Paulo: Same-day delivery within a few hours
- To Rio de Janeiro: Next-day delivery
- To Brasília: 1-2 business days (standard)
- To Porto Alegre: 2-3 business days (standard)
- To Salvador: 2-3 business days (standard)
Contacting Loggi for Shipment Issues
If customers encounter any issues with their shipments, Loggi offers a contact form on their website for assistance. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Contact Information
For support, customers can visit the Loggi Contact Page to fill out the contact form with details about their issue. Although there is no direct phone or email support listed, the contact form is an efficient way to reach the customer service team for any shipment-related inquiries.
Frequently Asked Questions about Loggi
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each Loggi tracking number on a new line using our shipment tracking platform. This will display the status and location of all your shipments simultaneously.
What should I do if my tracking number is not working?
If your Loggi tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact Loggi customer service through their contact page for further assistance. Provide them with your tracking number and any relevant details about your shipment.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including traffic conditions, adverse weather, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact Loggi customer service via their contact page.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Loggi customer service as soon as possible through their contact page. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact Loggi customer service immediately via their contact page. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
Can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, visit the Loggi website or contact their customer service team through their contact page. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, Loggi will usually attempt a second delivery. You can also contact their customer service through the contact page to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local depot.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Loggi customer service for assistance through their contact page.
How do I file a complaint about my shipment?
If you need to file a complaint about your shipment, contact Loggi customer service through their contact page with all relevant details, including your tracking number and a description of the issue. They will provide guidance on the complaint process and assist you in resolving the matter.
What are the size and weight limits for Loggi shipments?
Loggi has specific size and weight limits for shipments, which may vary depending on the service selected. It is recommended to check the Loggi website or contact customer service for detailed information on size and weight restrictions.
Can I request a delivery time window?
Loggi offers flexible delivery options, including the ability to request specific delivery time windows for certain services. Contact Loggi customer service through their contact page to inquire about available delivery time options for your shipment.
What should I do if I received someone else’s package by mistake?
If you received a package that does not belong to you, contact Loggi customer service immediately through their contact page. Provide them with the tracking number and any other relevant details. They will arrange for the package to be collected and delivered to the correct recipient.