LaserShip is a United States parcel delivery company focused on last-mile e-commerce shipments for retailers and direct-to-consumer businesses. The company developed a large regional delivery operation serving residential and business addresses, with services designed around fast ground transportation and final-mile delivery.
LaserShip's history now continues under the OnTrac brand. LaserShip and OnTrac Logistics came under shared ownership in 2021, and in March 2023 the companies announced that they would be marketed together under the OnTrac name. Current service terms still identify the operating company as LaserShip, Inc. doing business as OnTrac Final Mile, so customers with older LaserShip shipments or tracking numbers may now encounter OnTrac branding when checking their packages.
The carrier's services are built primarily for e-commerce parcel delivery within the United States. Its network handles package pickup, sorting, transportation and last-mile delivery, while current OnTrac services also include seven-day operations in supported areas, delivery notifications and visual proof of delivery. These features are intended to give retailers and recipients greater visibility throughout the final stages of a shipment.
For recipients, package tracking can show events such as label creation, arrival at a facility, package scans, out-for-delivery activity, delivery attempts and completed delivery. Depending on the shipment, the tracking page can also display an expected delivery date, shipment details and a delivery photo when visual proof of delivery is available.
How to track LaserShip shipments
To Track a LaserShip package with 4Tracking, enter the tracking number in the tracking field, select LaserShip if needed or allow 4Tracking to automatically detect the carrier, and press the Track button. You will be redirected to the results page where the available Tracking events and latest package status can be viewed.
Because LaserShip now operates under the OnTrac identity, some LaserShip tracking numbers may be associated with OnTrac systems and status terminology. If the shipment has just been dispatched, the carrier advises allowing at least 1–3 days after receiving the shipment notification for Tracking updates to appear. The retailer may also need time to transmit shipment information before the parcel receives its first physical scan.
LaserShip tracking number formats
Official OnTrac support information states that tracking numbers used by the current LaserShip/OnTrac network can begin with C, D, 1LS, LS, LX or BN. The carrier does not provide one public fixed length or one universal numeric pattern covering every prefix, so the complete number should be copied exactly as supplied by the retailer or sender.
Examples of the verified prefix families include numbers beginning with 1LS, LS, LX, BN, C or D. These are prefix examples rather than complete tracking-number templates because the carrier's public guidance does not specify a fixed number of characters for each format.
If package tracking returns no result, make sure you entered the shipment tracking number rather than the retailer's order number. If you do not have a tracking number, the carrier recommends contacting the retailer that shipped the order.
LaserShip delivery times
Delivery time varies according to the origin, destination, service and route. Current OnTrac information for the network states that typical delivery can take approximately 1–4 days, while longer delivery zones can take up to 7 days. These are general network examples rather than a guarantee for every LaserShip package, so the expected delivery date shown in Tracking should be used for a specific shipment.
The carrier also promotes a large 1–2 day ground-delivery footprint for eligible routes. For deliveries to residences, packages typically arrive between 8 a.m. and 9 p.m. local time on the scheduled delivery date. Select service areas also receive Saturday and Sunday deliveries between 8 a.m. and 9 p.m.
Weather, access problems, unusually high parcel volumes and other operational conditions can change the expected delivery date. If a status has not changed for three business days, current carrier guidance recommends contacting the retailer for assistance or using OnTrac's virtual assistant to create a support ticket.
How to contact LaserShip about shipment issues
Since LaserShip is now represented through the OnTrac brand, shipment support is handled through OnTrac's current customer-service channels. Recipients can use the virtual assistant on the official website to create a ticket for delayed, missing or delivery-related packages. The Tracking page also provides an inquiry form where customers can enter their tracking number and contact information.
Customers can also text START to 703-348-8441. This is a text-only customer-service line for package tracking and opening support cases. Current support hours are Monday through Friday from 8 a.m. to 9 p.m. Eastern Time and Saturday through Sunday from 8 a.m. to 8 p.m. Eastern Time.
For many shipment problems, contacting the retailer is also important because the retailer is the carrier's shipping customer and can verify the order, correct delivery information where permitted or pursue further assistance. Address changes after shipment require retailer approval.
Frequently asked questions about LaserShip package tracking issues
Why is my LaserShip tracking number not working?
If the order was recently shipped, Tracking information may not yet be available. The carrier advises allowing at least 1–3 days after the shipment notification for updates to appear. Also make sure you entered the package tracking number rather than the retailer's order number.
Why does my LaserShip shipment say label created but not show movement?
A label-created status means shipment information exists, but the carrier may not yet have received the physical package for delivery. If the status does not change for three business days, contact the retailer for assistance or use the carrier's virtual assistant to open a ticket.
Why does my LaserShip package now show OnTrac?
LaserShip and OnTrac were brought together under shared ownership and began operating publicly under the OnTrac brand in 2023. LaserShip, Inc. remains identified in current service terms as doing business as OnTrac Final Mile, so seeing OnTrac branding for a LaserShip shipment is expected.
What should I do if LaserShip tracking says delivered but I cannot find the package?
Check around the delivery location, including the front door and other safe delivery areas, and review any available delivery photo. If the package is still missing, use the carrier's virtual assistant to create a ticket and start an investigation. If an inquiry has already been open for more than two business days without an update or package location, current carrier guidance recommends contacting the retailer for further assistance.
What should I do if my LaserShip package is delayed?
Continue checking the latest Tracking events and expected delivery date. If the shipment status has remained unchanged for three business days, contact the retailer or create a support ticket through the OnTrac virtual assistant using a valid tracking number.
Can I change the delivery address after my LaserShip package has shipped?
The carrier states that delivery-address changes require approval from the retailer for security reasons. Contact the retailer that shipped your order rather than attempting to change the address directly through package tracking.
Does LaserShip deliver on weekends?
Weekend delivery is available in select service areas. Current carrier information states that eligible Saturday and Sunday deliveries can take place between 8 a.m. and 9 p.m. local time.
What time can my LaserShip package arrive?
Residential deliveries typically arrive between 8 a.m. and 9 p.m. local time on the scheduled delivery date. Check Tracking for your specific expected date because actual timing depends on the driver's route and local operating conditions.
Can I Track LaserShip packages with 4Tracking?
Yes. Enter your LaserShip tracking number on 4Tracking, use automatic carrier detection or select LaserShip, and press Track to see the available package tracking events and latest delivery status.
Monthly Delivery Performance for LaserShip – September 2026
Our comprehensive monthly delivery report for LaserShip in September 2026 is based exclusively on shipments confirmed as delivered, detailing the fastest, average, and slowest transit times from origin to destination. Shipments still in transit are excluded to ensure accurate and reliable insights.
| From | To | Delivery Time |
|---|---|---|
 USAUnited States | USA United States |
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