Jumia is one of Africa's leading e-commerce platforms, operating in several countries, including Nigeria, Kenya, Egypt, and Morocco. The platform provides a wide range of products, from electronics and fashion to groceries and home appliances, connecting consumers with local and international sellers. Jumia’s ecosystem is built on three core pillars:
- Jumia Marketplace: A platform that allows sellers to reach a large and diverse customer base.
- Jumia Logistics: A logistics network that ensures efficient and timely delivery of goods.
- JumiaPay: A secure online payment system that facilitates safe transactions between buyers and sellers.
In addition to local e-commerce, Jumia also caters to international shopping needs through its Jumia Global service. This feature allows customers to shop for products from overseas markets, particularly from China, offering access to items and brands not readily available locally. Jumia Global handles all aspects of international shipping, including customs clearance and delivery.
Key Services Offered by Jumia
Local E-commerce
Jumia’s core focus is on local e-commerce, connecting customers with thousands of local sellers. The platform offers a wide variety of products that are available for quick and efficient delivery.
Jumia Global for International Shopping
Jumia Global enables customers to purchase items from international markets, particularly China. This service ensures a seamless shopping experience by handling international shipping, customs, and local delivery.
Jumia Logistics
Jumia Logistics supports both local and international deliveries, leveraging a robust network of logistics partners. This ensures that products reach customers in a timely and secure manner.
Flexible Payment Options
Through JumiaPay, customers can pay securely for their orders using a variety of payment methods, including credit/debit cards, mobile wallets, and cash on delivery.
How Shipment Tracking Works with Jumia
Jumia provides a user-friendly tracking system that allows customers to monitor their orders in real-time. After placing an order, customers receive a tracking number, which can be found in their order confirmation email or in the "My Orders" section of their Jumia account.
Tracking Number Formats
Jumia tracking numbers for global tracking can vary but often start with two letters followed by a series of letters and digits. This tracking number is essential for checking shipment progress.
Using the Jumia Tracker
Customers can use the Jumia Package Tracker to monitor their shipment. Simply enter the tracking number to view real-time updates, including:
- When the order is dispatched.
- The current location of the package.
- The estimated delivery date.
Using our shipment tracking platform
To track Jumia shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Jumia" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Time
The delivery time for Jumia orders depends on whether the product is sourced locally or internationally.
Local Orders
For locally sourced items, delivery times are relatively short, ranging from 1 to 7 business days.
International Orders (Jumia Global)
Products ordered through Jumia Global typically take 10 to 20 business days to arrive. This timeframe accounts for international shipping, customs processing, and final delivery.
Examples of Delivery Times:
- Lagos, Nigeria (Local Order): 2-3 business days for a locally sourced smartphone.
- Nairobi, Kenya (Jumia Global): 10-20 business days for a product shipped from China.
- Casablanca, Morocco (Jumia Global): 12-18 business days for an international item.
- Egypt (Local Order): 1-4 business days for local products.
- Algeria (Jumia Global): 12-20 business days for international shipments.
How to Contact Jumia for Shipment Issues
For shipment-related inquiries, it is recommended to contact Jumia’s customer service for the specific country where the order was placed. Each country operates independently and has its own website and support team.
Steps to Contact Jumia Customer Service:
- Visit Your Country’s Jumia Website: Go to the Jumia website specific to your country.
- Use the Help Center: Access the Help Center for answers to common questions or to raise a support ticket.
- Live Chat: Many Jumia websites offer live chat for real-time support.
- Email Support: If needed, email the customer service team through the country-specific website.
- Hotline (if available): Some countries provide direct phone numbers for customer support.
By contacting the Jumia customer service team in your country, you can resolve shipment tracking and delivery issues promptly and effectively.
Frequently Asked Questions about Jumia Shipment Tracking Issues
Why is my Jumia tracking number not showing any updates?
If your Jumia tracking number isn’t showing updates, it could be due to a delay in processing or scanning the shipment. Ensure you’ve entered the tracking number correctly. Jumia tracking numbers typically start with two letters followed by a combination of letters and digits. If updates don’t appear after 24-48 hours, contact Jumia customer service for your country to verify the tracking details.
What does "In Transit" mean on my Jumia tracking status?
“In Transit” means that your package is on its way through Jumia’s logistics network. It has been dispatched from the seller or warehouse but hasn’t yet reached the final delivery destination. If your package remains in this status for several days without updates, it could be delayed at a transit hub or awaiting customs clearance (for international shipments).
Why is my Jumia shipment delayed?
Delays can occur due to several reasons, including high shipping volumes, customs clearance for international orders, or logistical challenges. Local orders typically take 1-7 business days, while international orders (Jumia Global) can take 10-20 business days. If your shipment is delayed beyond the expected timeframe, contact Jumia customer service for assistance.
What should I do if my Jumia shipment shows as delivered but I haven’t received it?
If your shipment status shows “Delivered” but you haven’t received it, check with neighbors or secure locations around your property. For unresolved issues, contact Jumia’s customer service in your country to investigate further.
Can I change the delivery address for my Jumia shipment?
Changing the delivery address after an order has been placed may be possible, but it depends on the stage of processing. Contact Jumia’s customer service in your country immediately to request a change. Note that address changes might not be allowed for orders already in transit.
What should I do if my Jumia tracking number appears invalid?
If your tracking number appears invalid, double-check the format and ensure it matches the details provided by Jumia. If the problem persists, contact Jumia customer service in your country to confirm the tracking number and resolve the issue.
Does Jumia deliver on weekends or holidays?
Jumia’s delivery schedules vary by country. While some locations offer weekend or holiday deliveries, this is not guaranteed. Check the delivery policies on the Jumia website for your country or contact customer service for confirmation.
Why has my tracking status stopped updating?
If your tracking status hasn’t updated for several days, it could be due to a transit delay, customs processing (for international shipments), or a logistical issue. Contact Jumia customer service for your country if there are no updates after 5-7 days.
Who should I contact for shipment issues?
Each Jumia country operates independently, so it’s essential to contact the customer service team for the country where you placed your order. Visit the Help Center on your country’s Jumia website to submit a query, use live chat, or find an email contact for assistance.
How do I report a damaged or missing package?
If your package arrives damaged or is missing, take photos as evidence and contact Jumia customer service in your country. Provide your order details, tracking number, and any relevant information to expedite the claims process.