IML Express (China) is a dynamic and influential player in the international logistics and supply chain sector, primarily focusing on the Russian e-commerce market. Since its foundation in 2007, IML Express has significantly expanded its operations and influence, particularly in facilitating cross-border e-commerce between China and Russia.
Growth and Development
Beginning with a modest team of over 100 employees, IML has experienced remarkable growth, boasting more than 4,000 employees by 2019. This rapid expansion is a testament to its leading position in the Russian e-commerce warehousing and logistics market. Notably, IML has secured its place as one of the top five online logistics providers in AliExpress Russia and the sole warehousing company officially certified by Cainiao Russia.
Headquarters and Expansion
IML established its China headquarters in Shenzhen in 2015, further solidifying its presence in the Asian market. The company also has branches in Guangzhou and Yiwu, demonstrating its commitment to providing comprehensive China-Russia logistics solutions. IML's infrastructure includes a 34,000 square meter e-commerce standard warehouse in Russia and a 3,000 square meter facility in Ukraine, catering to a wide range of logistics needs, from B2B to express services.
Shipment Tracking with IML Express
Online Shipment Tracking System
Shipment tracking is a crucial aspect of IML Express's offerings, ensuring transparency and reliability in the delivery process. This feature is particularly important for cross-border shipments where customers seek assurance and updates on their international parcels.
Tracking Number Format
IML Express uses a unique tracking number format that starts with 'IML' followed by a combination of letters and numbers. This distinctive format allows for easy identification and tracking of shipments throughout their journey.
How to track IML Express shipments?
To track IML Express shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "IML Express (China)". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.
Delivery Times and Examples
Delivery times with IML Express vary based on destination and service type. For instance, shipments from China to Russia typically take a few days to a couple of weeks, depending on factors such as customs clearance and the specific logistics service chosen. The company's robust network ensures efficient and timely delivery of parcels across borders.
Customer Support and Contact Information
Resolving Shipping Issues
For any concerns or issues related to shipments, IML Express offers dedicated customer support. Customers can contact the company through various channels mentioned on their official website. This support is essential for inquiries about tracking, delivery statuses, or any unexpected shipping issues.
Importance of Tracking Details
Providing the specific 'IML' prefixed tracking number is essential when contacting customer support. This enables the support team to quickly locate and address any queries related to the shipment.
Frequently Asked Questions About IML Express (China) Shipments and Tracking
What Should I Do If My Tracking Number Isn't Working?
If your tracking number isn't working, first ensure that you have entered the correct tracking number, including the 'IML' prefix. If it's entered correctly and still not functioning, it might be due to a delay in the system updating. Wait for some time and try again. If the problem continues, contact IML Express (China) customer support for further assistance.
How Long Does It Typically Take for a Shipment to Be Delivered?
Delivery times with IML Express (China) vary based on the destination and the type of service chosen. Shipments from China to Russia, for instance, usually take a few days to a couple of weeks, depending on customs clearance and other logistics factors. For specific delivery time estimates, use the tracking feature or contact customer service.
What Can I Do If My Shipment is Delayed?
If your shipment is delayed, use the tracking number to check the latest status. Delays can occur due to various reasons, such as customs hold-ups or operational issues. If there's no update or the delay is significant, contact IML Express (China) customer service for more information.
Is It Possible to Change the Delivery Address After the Shipment Has Been Dispatched?
Changing the delivery address after dispatch is typically challenging. However, contact IML Express (China) customer service as soon as possible with your tracking number to inquire if a change is possible. Be aware that this might lead to a delay in delivery and possibly incur additional charges.
What Should I Do If My Shipment Arrives Damaged?
If your shipment arrives damaged, immediately document the condition of the package and its contents. Retain all packaging materials and contact IML Express (China) customer service, providing your tracking number and evidence of the damage. They will guide you through the process of filing a claim.
How Can I Contact IML Express (China) for Shipment-Related Queries?
For any shipment-related queries, including issues with tracking, you can contact IML Express (China) customer support. Visit their official website for contact details, including email, phone numbers, and a customer inquiry form.
Conclusion
IML Express stands as a powerhouse in China-Russia logistics and supply chain management, particularly in the realm of e-commerce. Its commitment to creating a diversified cross-border warehousing and logistics system, combined with its extensive network and professional services, makes IML a go-to solution for customers seeking reliable and efficient cross-border shipping solutions.