Heppner International stands as an independent leader in the realm of transport and logistics solutions, specializing in international transport to and from France. It has developed robust and expansive overland transport networks that link more than 40 European countries, providing deliveries to major European cities within 24 to 72 hours. The company also holds strong international business connections, with exclusive partnership agreements that enable it to handle ocean and air transport to and from 157 countries worldwide.
Independence has been the cornerstone of Heppner's success. Being a family-owned business, Heppner's decisions have always been guided by a long-term vision and the pursuit of stable, sustainable business strategies. This approach has ensured its growth and cemented its position among market leaders since its establishment in 1925.
By 2022, Heppner expects to achieve a turnover of nearly €950 million. Today, the company employs over 3,570 people, including 111 enrolled in work-study programs, across close to 80 locations in France and 14 in Germany. It also has a direct presence in the Netherlands, Spain, Belgium, Switzerland, Hungary, the United Kingdom, and Senegal, serving over 10,000 customers.
Heppner International Services
Heppner's logistics solutions are comprehensive and tailored to meet the diverse needs of its vast customer base. The company's services span from overland transport across Europe to air and ocean freight to and from 157 countries. These services are rendered possible through a combination of its direct presence in multiple European countries and exclusive global partnerships.
International business is woven into Heppner’s DNA, having started as a specialist in managing French-German flows. It has expanded its reach significantly over the years. Heppner became a shareholder of the Spanish company Eurobeta Internacional in 2017 and entered the Dutch market by taking over HaCas Transport. Since 1990, it has been a partner of the Austrian company Gebrüder Weiss, and this partnership was further strengthened in 2019 with its Overseas activities.
Shipment Tracking with Heppner
Tracking your Heppner shipment is a simple process. Customers are provided with a tracking number after their order is processed. This number can be entered into the tracking filed above or via Heppner official website, giving customers real-time updates on the status of their shipments.
How do I track Heppner International shipments?
To track a Heppner International shipments, enter the tracking number in the field above, click the "Carrier" button, and select "Heppner International" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How long does it take for Heppner International to deliver you shipments?
Heppner's delivery times vary depending on the destination and specific logistics route. However, the company's overland transport networks typically deliver to major European cities within 24 to 72 hours. For international shipments using ocean and air transport, delivery times may be longer, and customers are advised to use the tracking feature for more accurate estimates.
Frequently Asked Questions about Heppner International
How can I contact Heppner International's customer service for shipment issues?
For any issues related to your shipment, you can contact Heppner International's customer service directly through their online contact form. Visit https://www.heppner-group.com/en/your-request/ to submit your request or query, and a representative will respond to assist you.
What should I do if my shipment is delayed?
If your shipment appears to be delayed, you can use the tracking number provided by Heppner International to check the status of your shipment. If the delay continues or the tracking information is unclear, contact Heppner's customer service for further assistance.
Why can't I track my Heppner shipment?
If you're unable to track your shipment, ensure that you have entered the correct tracking number. If the tracking number is correct but you're still experiencing difficulties, it's possible that the shipment has not been processed yet. Wait some time and try tracking your shipment again. If you continue to encounter issues, contact Heppner's customer service.
What should I do if my shipment is lost?
If you believe your shipment is lost, contact Heppner's customer service immediately. Provide them with as much information as possible, including your tracking number, to assist them in locating your shipment.
My shipment arrived damaged. What should I do?
If your shipment arrives damaged, report the issue to Heppner's customer service as soon as possible. They will guide you through the process of filing a claim.
What if I receive the wrong shipment?
If you receive a shipment that isn't yours, notify Heppner's customer service immediately. They will arrange for the incorrect shipment to be picked up and ensure that you receive your correct order.
Can I change the delivery address of my Heppner International shipment after it has been shipped?
The ability to change the delivery address of your shipment may depend on the specific service and destination. If you need to change your delivery address, it's recommended to contact Heppner International's customer service as soon as possible to see if this change can be accommodated.