GUOO Logistics, a dynamic player in the China-Russia international logistics sector, specializes in providing efficient and secure multimodal logistics solutions. Since its establishment in 2014, GUOO has been dedicated to serving the import and export needs of businesses engaged in China-Russia trade. The company focuses on both B2B and B2C cross-border logistics, facilitating the movement of goods through various transportation modes including sea, land, air, and rail.
Services and Expansion
With an extensive network of branches across key Chinese cities such as Guangzhou, Shenzhen, Dongguan, Harbin, Suifenhe, Yiwu, and Ningbo, GUOO Logistics is strategically positioned to manage a vast array of logistics operations. The company plans further expansion, with new branches anticipated in Shanghai, Xinjiang, and various locations in Russia. This expansion is aimed at adapting to the evolving trade patterns and enhancing the company's ability to provide diversified and high-end logistics services.
Commitment to Quality and Customer Satisfaction
GUOO Logistics prides itself on creating top-tier, diversified logistics solutions that cater to the unique demands of China-Russia cross-border commerce. The company's commitment to quality service is evident in its comprehensive approach to logistics, ensuring that every shipment is handled with the utmost care and precision to meet the high standards expected by their customers.
Shipment Tracking with GUOO Logistics
How Shipment Tracking Works
GUOO Logistics offers robust shipment tracking capabilities, enabling customers to monitor their parcels every step of the way from China to Russia. By entering a tracking number on GUOO’s dedicated tracking platform, customers can access up-to-date information regarding the location and status of their shipments.
Tracking Number Format
While specific details about the tracking number format are not provided, customers can typically expect a series of digits and letters that facilitate the tracking of their shipments across different transport modes.
How to track GUOO shipments?
To track a GUOO shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "GUOO" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for shipments depends on the chosen mode of transport and the specific logistics route. For example, rail and land transport might take longer compared to air freight, but are often more cost-effective. Generally, customers can expect their shipments to reach their destinations in Russia within a range of 7 to 20 days, depending on the transportation method and the origin and destination cities.
Customer Support and Contact Information
Contacting GUOO Logistics
If there are any issues with shipments, it is recommended that customers contact the seller, sender, or retailer directly. These parties typically have direct communication channels with GUOO Logistics and can facilitate quicker resolutions to any concerns. This approach ensures that any queries related to logistics services are efficiently managed and resolved.
Headquarters Address
GUOO Logistics is headquartered at: Room A307, Building 20, Innovation Entrepreneurship Square, Science and Technology Innovation City, High-Tech Industrial Development Zone, Harbin, Heilongjiang Province, China (178 Xiuyue Street).
GUOO Logistics continues to enhance its service offerings, focusing on safety, speed, and customer satisfaction, thereby reinforcing its position as a leading provider of China-Russia cross-border logistics solutions.
Frequently Asked Questions
What should I do if my tracking number isn't working?
If your tracking number isn't working, ensure you have entered it correctly without any typographical errors. If the problem persists, it may be due to a delay in the tracking system updating; please allow some time for the information to become available. If after some time the tracking still doesn't work, contact the seller or retailer for further assistance as they can directly liaise with GUOO Logistics.
How long does it take for tracking information to become available after shipping?
Tracking information is typically available as soon as the shipment is processed through the first logistics checkpoint. This can sometimes take up to 24 hours after the shipment has been dispatched. If you do not see any tracking updates within this timeframe, it's advisable to contact the retailer or seller for verification.
What can I do if my shipment is delayed?
If your shipment is delayed beyond the expected delivery time, check the latest tracking updates for any notifications or advisories. If there are no recent updates, or if the delay extends significantly, contact the seller or retailer from whom you purchased your goods. They have direct access to GUOO Logistics and can provide detailed information or help expedite a resolution.
How do I report a lost or damaged shipment?
To report a lost or damaged shipment, immediately contact the seller or retailer. Provide them with your tracking number and a detailed description of the issue. If the package is damaged, include photos of the damage to aid in the resolution process. The seller or retailer will coordinate with GUOO Logistics to address the claim and determine the appropriate compensation or replacement.
Can I change the delivery address after my shipment has been dispatched?
Changing the delivery address after a shipment has been dispatched is generally not possible as it could disrupt the logistics process. However, if there is an urgent need to change the address, contact the seller or retailer as soon as possible to see if the shipment can still be redirected.
What should I do if the tracking status shows delivered, but I haven't received my package?
If the tracking status indicates that your package has been delivered but you haven't received it, first check around your delivery area and with neighbors to see if the package was left in a safe spot or received on your behalf. If you still cannot find it, contact the seller or retailer immediately to initiate an investigation with GUOO Logistics. They will take the necessary steps to trace your package or provide a resolution.