GOX International Logistics, founded in 2012, is a branch of the Chengdu Gaoxun Group located in Shenzhen, China. Specializing in import and export logistics, international freight forwarding, and electronic module technology, GOX has established itself as a modern logistics services and technology import/export company. As a professional and efficient logistics service provider, GOX aims to offer a comprehensive suite of solutions that cater to the diverse needs of its customers.
GOX is dedicated to building a one-stop integrated logistics platform. This platform provides a range of supply chain services, including customs consulting, customs declaration, inspection, warehousing, transportation, trade, international booking, China-Europe train services, and aviation ground services. By tailoring services to individual customer needs, GOX delivers multidirectional integrated logistics solutions that enhance operational efficiency and customer satisfaction.
The company’s extensive service portfolio includes multimodal transport (sea, land, and air), cross-border trade, supervision warehousing, customs consulting, intelligent documentation, AEO certification, logistics planning, and import allocation. Additionally, GOX offers customized development of logistics small programs, export collection, and logistics security. With a business network spanning major ports in East China, Southwest China, North China, and Central China, GOX ensures efficient and reliable logistics operations.
GOX operates a customer-centric one-stop logistics management platform that integrates vehicle GPS global satellite positioning and EDI data sharing. This platform provides transparent and visual service models, aligning with the "Internet +" initiative advocated by the government. By combining Internet features, big data, business needs, and departmental collaboration, GOX continuously innovates its logistics management platform to meet both simple and complex business requirements.
Shipment Tracking with GOX
How Shipment Tracking Works
GOX's shipment tracking system is designed to provide customers with real-time updates on their consignments. Each shipment is assigned a unique tracking number that allows customers to monitor the status and location of their packages from dispatch to delivery. This tracking number, which starts with 'GOX' followed by a combination of letters and digits (e.g., GOX12345678YQ), can be entered on the GOX website or through their partner platforms to access detailed tracking information.
Tracking Number Formats
GOX tracking numbers follow a specific format to ensure accurate tracking and identification. The format starts with 'GOX' and includes a mix of letters and numbers. Examples of GOX tracking numbers include:
- GOX12345678YQ
- GOX98765432YQ
These tracking numbers are essential for accessing the status and location updates of shipments in transit.
How to track GOX shipments?
To track a GOX shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "GOX" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for shipments handled by GOX varies based on the destination and the type of service selected. For example:
- Air Freight: Typically takes 5-10 business days depending on the destination.
- Sea Transport: Delivery can range from 20 to 40 days based on the shipping route and customs processes.
- International Express: Usually delivers within 7-14 business days.
For instance, a shipment from Shenzhen to New York via air freight might take around 7 business days, whereas a sea transport shipment to Europe could take approximately 30 days.
Contacting GOX for Shipment Issues
If you encounter issues with your shipments, it is recommended to contact the seller, sender, or retailer first, as they often have better communication channels with Chinese logistics companies like GOX. The seller or retailer can provide more reliable assistance and help resolve any tracking or delivery issues you might face. For direct inquiries, you can reach GOX at:
- Email: [email protected]
- Phone: +86 13145954925
- Address: Hengji International Center, Fuhai Street, Baoan District, Shenzhen, Guangdong, China.
By utilizing these contact methods, customers can seek help with tracking their shipments, resolving delivery issues, or any other inquiries related to GOX's services.
Frequently Asked Questions
How do I track my GOX shipment once it reaches my country?
To track your GOX shipment after it arrives in your country, use the tracking number provided, which starts with 'GOX' followed by letters and digits (e.g., GOX12345678YQ). Enter this number on the GOX website or the website of the domestic postal service handling the last-mile delivery to get real-time updates on your shipment status.
Will my shipment be delivered by my local postal service?
Yes, GOX partners with domestic postal services in destination countries to handle last-mile delivery. Once your shipment arrives in your country, it will be handed over to your local postal service for final delivery.
How long does it take for my shipment to be delivered after it arrives in my country?
The delivery time after your shipment arrives in your country depends on the efficiency of the local postal service. Generally, it takes about 7-14 business days for standard deliveries, but this can vary based on the specific postal service and location.
What should I do if my tracking number does not work on the local postal service's website?
If your tracking number does not work on the local postal service's website, ensure you have the correct format. If it still doesn't work, contact the seller, sender, or retailer for assistance. They can provide updated tracking information or help resolve the issue with GOX.
Why is there no update on my shipment after it arrives in my country?
There might be a delay in updating the tracking information once your shipment is handed over to the local postal service. If there is no update for an extended period, contact the seller, sender, or retailer to inquire about the current status of your shipment.
How can I change the delivery address for my shipment once it is in my country?
To change the delivery address, contact the seller, sender, or retailer immediately. They will coordinate with GOX and the local postal service to update the delivery address. Changes may be subject to conditions and fees.
What should I do if my shipment is delayed in my country?
If your shipment is delayed, check the tracking information for any updates or notifications. If the delay is significant, contact the seller, sender, or retailer for assistance. They can communicate with GOX and the local postal service to resolve the issue.
How do I report a lost or damaged shipment handled by the local postal service?
If your shipment is lost or damaged, contact the seller, sender, or retailer with your tracking number and details of the issue. They will assist you in filing a claim with GOX and the local postal service to resolve the matter.
Can I schedule a pickup from the local postal service?
For scheduling a pickup, contact the seller, sender, or retailer. They can arrange the pickup with GOX and the local postal service according to your requirements.
How do I request proof of delivery from the local postal service?
To request proof of delivery (POD), contact the seller, sender, or retailer with your tracking number. They will obtain the POD document from GOX and the local postal service, which includes the recipient's signature and delivery details.
What payment methods does GOX accept for international shipments?
GOX accepts various payment methods through its partner platforms. Check with the seller, sender, or retailer for the available payment options when booking your shipment.
How do I contact GOX for issues with my shipment?
For any issues with your shipment, it is recommended to contact the seller, sender, or retailer first. They have better communication channels with GOX and can help resolve any problems you might encounter.