GLS Canada, formerly known as Dicom Canada, is a leading logistics and parcel delivery company providing a wide range of services across Canada. As part of the global GLS Group, GLS Canada leverages an extensive network to offer reliable and efficient shipping solutions. Headquartered in Montreal, Quebec, GLS Canada serves both business and individual customers, ensuring timely and secure delivery of packages across the country. The company's commitment to excellence and customer satisfaction has positioned it as a trusted partner for domestic and international logistics needs.
Services Offered by GLS Canada
GLS Canada offers a comprehensive array of services designed to meet the diverse needs of its customers. Key services include:
- Parcel Delivery: GLS Canada provides reliable parcel delivery services with options for standard and expedited shipping. This ensures that packages reach their destinations promptly and securely, catering to both business and individual customers.
- Freight Services: The company offers extensive freight services, including less-than-truckload (LTL) and full truckload (FTL) options. This flexibility allows businesses to ship goods efficiently, regardless of the size or weight of their shipments.
- Express Services: For urgent deliveries, GLS Canada offers express shipping options that guarantee faster delivery times, both domestically and internationally.
- E-commerce Solutions: GLS Canada supports e-commerce businesses with tailored logistics solutions, including seamless integration with online platforms, efficient order fulfillment, and reliable last-mile delivery.
- Custom Solutions: The company also provides customized logistics solutions to meet specific business needs, ensuring a tailored approach to shipping and delivery challenges.
Headquarters and Network
GLS Canada's headquarters is located in Montreal, Quebec, a strategic location that facilitates efficient management of logistics operations across the country. With a robust network of distribution centers and delivery hubs, GLS Canada ensures comprehensive coverage and efficient service across urban and rural areas. This extensive network enables the company to handle a high volume of shipments and maintain high standards of delivery performance.
How Shipment Tracking Works
Shipment Tracking Process
GLS Canada provides an advanced shipment tracking system that allows customers to monitor their parcels in real-time. Once a shipment is dispatched, customers receive a unique tracking number, which they can use to track their shipment on the GLS Canada website or mobile app. The tracking process involves several stages, including pick-up, sorting, transit, and delivery. Customers can view updates at each stage, ensuring they are informed about the status and location of their shipment.
Tracking Number Format
GLS Canada uses a specific tracking number format that consists of 7 to 9 digits (e.g., 123456789 or 1234567). This format helps customers easily identify and track their shipments through the GLS Canada tracking system. By entering the tracking number on the GLS Canada tracking portal, customers can access detailed information about their shipment's progress and estimated delivery time.
How to track GLS Canada shipments?
To track a GLS Canada shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "GLS Canada" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
Delivery Time Examples
The delivery time for shipments handled by GLS Canada varies depending on the destination and the type of service selected. For standard parcel delivery within Canada, the typical delivery time ranges from 1 to 5 business days. Express services offer faster delivery times, often within 1 to 2 business days. For international shipments, delivery times may vary based on the destination country and customs clearance processes, generally taking between 3 to 10 business days. GLS Canada strives to provide accurate delivery estimates and keeps customers informed about any potential delays through their tracking system.
Contacting GLS Canada for Shipment Issues
If customers encounter any issues with their shipments, such as delays, missing packages, or delivery discrepancies, they can contact GLS Canada's customer support for assistance. The company offers multiple contact options, including:
- Customer Care Helpline: +1 888 463 4266
- Email Support: [email protected]
Frequently Asked Questions
Why is my GLS Canada tracking number not working?
If your GLS Canada tracking number is not working, it could be due to a delay in the update of tracking information. Please allow 24-48 hours for the tracking information to be updated. If the issue persists, contact GLS Canada customer support for assistance.
What should I do if my GLS Canada shipment is delayed?
If your GLS Canada shipment is delayed beyond the estimated delivery time, first check the tracking status for any updates. If there are no updates or if the delay is prolonged, contact GLS Canada customer support to investigate the issue and provide assistance.
How can I change the delivery address for my GLS Canada shipment?
If you need to change the delivery address for your GLS Canada shipment, contact GLS Canada customer support as soon as possible. Provide them with your tracking number and the new delivery address. Address changes may not be possible if the shipment is already in transit or out for delivery.
What should I do if my GLS Canada shipment is marked as delivered but I haven't received it?
If your GLS Canada shipment is marked as delivered but you have not received it, first check with neighbors or your local delivery office to ensure it wasn't left with them. If you still cannot locate your shipment, contact GLS Canada customer support immediately for further investigation.
How can I report a damaged or missing item in my GLS Canada shipment?
To report a damaged or missing item in your GLS Canada shipment, contact GLS Canada customer support and provide your tracking number, a description of the issue, and any relevant photos or documentation. They will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.
What should I do if my GLS Canada tracking status hasn't updated in several days?
If your GLS Canada tracking status hasn't updated in several days, it could be due to delays in transit or customs processing. Contact GLS Canada customer support for more information and to verify the status of your shipment.
Can I request expedited shipping for my GLS Canada order?
To request expedited shipping for your GLS Canada order, contact the nearest GLS Canada service center or the customer support team. They will inform you of the available shipping options and any additional costs associated with expedited shipping.
How can I schedule a pick-up for my GLS Canada shipment?
To schedule a pick-up for your GLS Canada shipment, contact GLS Canada customer support or use the online scheduling tool available on the GLS Canada website. Provide the necessary details about your shipment, including pick-up address, preferred pick-up time, and package dimensions.
What are the size and weight limits for GLS Canada shipments?
GLS Canada has specific size and weight limits for parcels. Generally, the maximum weight for a single parcel is 70 lbs (32 kg), and the maximum dimensions should not exceed 48 inches in length and 118 inches in girth (length + 2x width + 2x height). For more detailed information on size and weight limits, refer to the guidelines on the GLS Canada website or contact customer support.
How can I insure my shipment with GLS Canada?
To insure your shipment with GLS Canada, you can add insurance during the booking process. Specify the value of the goods being shipped to calculate the insurance cost. For high-value items, it is recommended to purchase additional insurance to cover potential loss or damage.
What payment methods does GLS Canada accept?
GLS Canada accepts various payment methods, including credit cards, debit cards, and business accounts. For more information on payment options, contact GLS Canada customer support or refer to the payment section on the GLS Canada website.
How can I request a proof of delivery for my GLS Canada shipment?
To request a proof of delivery (POD) for your GLS Canada shipment, contact GLS Canada customer support with your tracking number and shipment details. They will provide you with the necessary documentation showing the delivery date, time, and recipient's signature.
What should I do if my GLS Canada shipment is damaged upon delivery?
If your GLS Canada shipment is damaged upon delivery, immediately report the issue to GLS Canada customer support. Provide your tracking number, a description of the damage, and any relevant photos. Retain all packaging materials and the damaged item(s) until the claim is resolved. GLS Canada will assist you in filing a damage claim and arrange for a replacement or refund if applicable.
How do I file a claim for a lost GLS Canada shipment?
To file a claim for a lost GLS Canada shipment, contact GLS Canada customer support with your tracking number and shipment details. They will guide you through the claim process, which typically involves providing documentation of the shipment, proof of value, and any other relevant information. GLS Canada will investigate the claim and provide a resolution.
Does GLS Canada offer international shipping?
Yes, GLS Canada offers international shipping services to various destinations worldwide. For international shipments, GLS Canada provides options for express and standard delivery, ensuring timely and secure delivery of packages across borders. Contact GLS Canada customer support for specific international shipping options and rates.
Can I ship hazardous materials with GLS Canada?
GLS Canada has specific guidelines and restrictions for shipping hazardous materials. If you need to ship hazardous items, contact GLS Canada customer support to ensure compliance with all regulations and to determine if your shipment can be accepted. It is important to follow all safety protocols and provide necessary documentation for hazardous shipments.
How can I find the nearest GLS Canada service center?
To find the nearest GLS Canada service center, visit the GLS Canada website and use the location finder tool. Enter your address or postal code to see a list of nearby service centers along with their contact information and operating hours. You can also contact GLS Canada customer support for assistance in locating the nearest service center.
What should I do if I receive a GLS Canada shipment that I didn't order?
If you receive a GLS Canada shipment that you didn't order, contact GLS Canada customer support immediately. Provide the tracking number and any other relevant details to help them investigate the issue. GLS Canada will assist in determining the origin of the shipment and arranging for its return if necessary.
Our Monthly Statistics for GLS Canada – November 2024
Our monthly delivery time statistics for GLS Canada in November 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 CANCanada | CAN Canada |
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