Fast Despatch Logistics (FDL) is a rapidly growing last-mile delivery logistics service provider based in the UK. Their mission is to become a best-in-class end-to-end delivery service provider, with plans to expand their services across Europe and Asia. They have already made significant progress by establishing a strong presence in France, Germany, and India. FDL is committed to meeting the bespoke needs of their clients and customers by leveraging local expertise and cutting-edge technology to provide transparent and friendly services seven days a week, including bank holidays.
FDL puts a strong emphasis on customer satisfaction and reliability. They maintain an impressive 99.17% delivery success rate, which has earned them the trust of many global brands as their long-standing delivery partner. The company delivers an average of over 200,000 packages every day in the UK alone. Their 'can-do' attitude and commitment to excellence are key factors in their success, and their focus on teamwork helps foster a supportive work environment for their delivery partners and clients.
Sustainability and corporate social responsibility (CSR) are essential values for FDL. They are committed to conducting their business in an ethical and sustainable manner, which includes respecting the human rights of everyone associated with them and minimizing their environmental impact. To achieve this, FDL invests in electric vehicles and e-mobility bikes for their delivery partners, which not only reduces their carbon footprint but also helps improve air quality in urban areas. Additionally, they are constantly working on enhancing their GPS tracking technology to optimize delivery routes, thus increasing efficiency and reducing fuel consumption.
Over the years, FDL has experienced significant growth and expansion. Starting in 2015 with just one depot and supporting a major online retailer, they have evolved into a prominent player in the logistics sector. By 2021, FDL had expanded its operations to the UK, France, Germany, Belgium, and India, operating from numerous locations and employing over 4,150 delivery associates. Throughout this time, they have delivered millions of parcels and adapted to the ever-changing landscape of the logistics industry, including the challenges brought on by the COVID-19 pandemic. This adaptability and resilience demonstrate FDL's potential for continued growth and success in the future as they strive to become a leading global player in the logistics arena.
Is Last-Mile Delivery a Core Service Offered by FDL?
Yes, FDL is well-known for its last-mile delivery services. They built their reputation and success by supplying drivers and vehicles to some of the world's largest e-commerce companies, last-mile couriers, and parcel delivery services. FDL has consistently provided best-in-class service, which has allowed them to continually expand their service offerings.
In 2020, FDL added its own last-mile delivery service to their portfolio, implementing their high standards of service and reliability. This move has contributed to their growth, with the company now boasting over 2,700 drivers and 60 locations in their network. FDL's last-mile delivery service aims to enhance customer satisfaction by ensuring that packages arrive promptly and securely at their final destination.
How do I track FDL shipments?
To track a FDL shipments, enter the tracking number in the field above, click the "Carrier" button, and select "FastDespatch" If you're unsure which carrier is handling your shipment, let the system choose the carrier automatically on your behalf. After that, click the "Track" button, and you will be redirected to the tracking results page. Here, you will find detailed information about your shipment, including locations and dates.
How does FDL tracking number look like?
FDL tracking numbers typically consist of a combination of letters and numbers (e.g. FDLAA123456789YQ). These tracking numbers serve as unique identifiers for each shipment, allowing customers to access detailed information about their shipments throughout the delivery process.
How long does it take for FDL to deliver your shipments?
Delivery times with FDL depend on the chosen service and destination. Here are some general examples of delivery times:
- Same-day delivery: As the name suggests, this service ensures that parcels are delivered within the same day, provided they are picked up early enough and within the same service area.
- Next-day delivery: This option guarantees delivery by the end of the next business day within the UK.
- International shipping: Delivery times for international shipments can vary, generally ranging from 3-10 business days or more, depending on factors such as the destination country, customs clearance, and the selected shipping service.
Some FDL Delivery Time Examples
- Shipping a parcel from London to Manchester using next-day delivery: The parcel would be delivered within one business day.
- Shipping a parcel from the UK to France using standard international shipping: The delivery might take anywhere from 3-7 business days.
Please note that these examples are for reference only, and actual delivery times may vary based on specific shipment details.
Frequently Asked Questions about FDL
What should I do if my shipment is delayed?
If your shipment is delayed, contact FDL customer support as soon as possible. Provide them with your tracking number and shipment details, and they will investigate the issue and give you information on the cause of the delay and the expected delivery date.
What happens if my shipment is lost or damaged during transit?
In the event that your shipment is lost or damaged, contact FDL customer support immediately. They will guide you through the process of filing a claim and provide you with the necessary support to resolve the issue.
How do I file a claim for a lost or damaged shipment?
To file a claim, contact FDL customer support and provide them with your shipment details, including the tracking number. They will assist you in completing the necessary paperwork and guide you through the claim process. Be sure to file your claim as soon as you discover the issue to ensure a timely resolution.
Can I change the delivery address for my shipment?
If you need to change the delivery address for your shipment, contact FDL customer support as soon as possible. They will check if it is possible to make the change and guide you through the process. Please note that changes to the delivery address may cause delays and may incur additional fees.
How do I track my FDL shipment?
To track your FDL shipment, visit their website or use a third-party tracking platform, and enter your tracking number. You will be provided with up-to-date information on your shipment's status and location.
My shipment tracking information has not been updated. What should I do?
If your shipment tracking information has not been updated for an extended period, contact FDL customer support. They can provide you with more information on the status of your shipment and help resolve any issues that may be causing the delay in tracking updates.
What should I do if I receive an incorrect or incomplete shipment?
If you receive an incorrect or incomplete shipment, contact FDL customer support as soon as possible. Provide them with your shipment details, tracking number, and a description of the issue. They will work to resolve the problem and ensure that you receive the correct items or any missing components of your shipment.