ePost Global is a global shipping logistics company headquartered in Cypress, California, with an additional office in Rancho Dominguez, California. With a workforce of around 51-200 employees, ePost Global leverages its extensive global experience to provide personalized and flexible mailing and shipping solutions tailored to meet the unique objectives of its customers. The company partners with a wide network of final mile carriers and maintains a longstanding relationship with the USPS as a pre-qualified wholesaler, which allows them to offer customized solutions at reduced costs.
Services Offered by ePost Global
ePost Global provides a diverse range of services to cater to the varying needs of businesses and individuals. Key services include:
- Mail Services: These include international and domestic mailing options designed to meet different customer needs.
- Parcel Services: This service expands the global marketplace reach, offering door-to-door delivery to over 200 countries. Options include priority parcel with delivery confirmation, priority packet tracked, and USPS ePacket.
- Domestic Edge: Tailored services that optimize domestic shipping within the United States.
- Service Updates: Regular updates on service availability and changes, ensuring customers are always informed about their shipping options.
Headquarters and Network
The global headquarters of ePost Global is located at 11137 Warland Drive, Cypress, CA 90630, USA. The company's strategic location and extensive network of carriers enable it to offer competitive rates and reliable service to destinations worldwide. ePost Global prides itself on its ability to provide customized shipping solutions that optimize routes and schedules, ensuring fast and efficient delivery.
How Shipment Tracking Works
Shipment Tracking Process
ePost Global employs an advanced global transit tracking system that allows both businesses and customers to monitor their shipments in near real-time. Each shipment is assigned a unique tracking number, which serves as a digital identifier, tracing the package's route from origin to destination. This tracking number is integral to accessing detailed information about the shipment's status and location, ensuring transparency and visibility throughout the delivery process.
Tracking Number Format
The tracking number for ePost Global shipments typically starts with 'R' followed by 12 digits (e.g., R012345678912). This format allows for easy identification and tracking of parcels. Customers can enter this tracking number on the ePost Global tracking portal to view comprehensive tracking information, including the latest delivery status.
How do I track ePost Global packages?
To track an ePost Global package, enter the tracking number in the field above, click on the "Carrier" button, and select "ePost Global." If you are unsure which carrier delivers your shipment, allow the system to choose the carrier automatically on your behalf. After that, click the "Track" button. You will be redirected to the tracking results page, where you will find detailed information about your shipment, including locations and dates.
Shipment Delivery Time
Delivery times for ePost Global shipments vary based on the destination and service selected. For example:
- Express Services: Typically deliver within 3 to 5 business days for international shipments.
- Standard Services: Delivery can range from 7 to 10 business days, depending on the destination and customs processing. ePost Global strives to provide accurate delivery estimates and keeps customers informed about potential delays through its advanced tracking system.
Contacting ePost Global for Shipment Issues
If customers encounter any issues with their shipments, such as delays or missing packages, they can contact ePost Global's customer support for assistance. The company offers multiple contact options:
- Toll-Free: +1 866 784 8444
- Local: +1 310 784 8485
- Website Contact Form: Contact Us
By offering robust tracking capabilities, efficient delivery services, and responsive customer support, ePost Global continues to be a reliable partner for businesses and individuals seeking to optimize their shipping operations.
Frequently Asked Questions
Why is my ePost Global tracking number not working?
If your ePost Global tracking number is not working, it could be due to a delay in the update of tracking information. Please allow 24-48 hours for the tracking information to be updated. If the issue persists, contact ePost Global customer support for assistance.
What should I do if my ePost Global shipment is delayed?
If your ePost Global shipment is delayed beyond the estimated delivery time, first check the tracking status for any updates. If there are no updates or if the delay is prolonged, contact ePost Global customer support to investigate the issue and provide assistance.
How can I change the delivery address for my ePost Global shipment?
If you need to change the delivery address for your ePost Global shipment, contact ePost Global customer support as soon as possible. Provide them with your tracking number and the new delivery address. Address changes may not be possible if the shipment is already in transit or out for delivery.
What should I do if my ePost Global shipment is marked as delivered but I haven't received it?
If your ePost Global shipment is marked as delivered but you have not received it, first check with neighbors or your local delivery office to ensure it wasn't left with them. If you still cannot locate your shipment, contact ePost Global customer support immediately for further investigation.
How can I report a damaged or missing item in my ePost Global shipment?
To report a damaged or missing item in your ePost Global shipment, contact ePost Global customer support and provide your tracking number, a description of the issue, and any relevant photos or documentation. They will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.
What should I do if my ePost Global tracking status hasn't updated in several days?
If your ePost Global tracking status hasn't updated in several days, it could be due to delays in transit or customs processing. Contact ePost Global customer support for more information and to verify the status of your shipment.
Can I request expedited shipping for my ePost Global order?
To request expedited shipping for your ePost Global order, contact the retailer or supplier from whom you purchased the item. They will be able to inform you of the available shipping options and any additional costs associated with expedited shipping.
How do I contact ePost Global customer support for shipment-related issues?
You can contact ePost Global customer support for shipment-related issues through the following options:
- Toll-Free: +1 866 784 8444
- Local: +1 310 784 8485
- Website Contact Form: Contact Us
How does ePost Global handle customs for international shipments?
ePost Global provides comprehensive customs management services. They can complete customs paperwork on your behalf, helping to avoid delays and ensuring smooth transit through customs. This includes options for pre-paying duties to expedite the shipping process.
What should I do if I need proof of delivery for my ePost Global shipment?
To request proof of delivery for your ePost Global shipment, contact ePost Global customer support with your tracking number and shipment details. They will provide you with the necessary documentation showing the delivery date, time, and recipient's signature.
Our Monthly Statistics for ePost Global – November 2024
Our monthly delivery time statistics for ePost Global in November 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 UnknownUnknown |  ITAItaly |
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| Unknown Unknown |  IRLIreland |
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| Unknown Unknown |  POLPoland |
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| Unknown Unknown |  FRAFrance |
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| Unknown Unknown |  CZECzechia |
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| Unknown Unknown |  HUNHungary |
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| Unknown Unknown |  BGRBulgaria |
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| Unknown Unknown |  GBRUnited Kingdom |
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| Unknown Unknown |  LTULithuania |
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 CANCanada |  QATQatar |
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 JAMJamaica |  KORSouth Korea |
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 USAUnited States |  AUSAustralia |
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| USA United States |  THAThailand |
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| USA United States |  BRABrazil |
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