DHL Express is a global leader in the logistics industry, renowned for its international courier, parcel, and express mail services. Established in 1969, DHL Express has grown to become a key player in global logistics, with a presence in over 220 countries and territories worldwide. The company is part of the Deutsche Post DHL Group, which operates one of the most comprehensive logistics networks globally. DHL Express is committed to providing fast, reliable, and cost-effective delivery solutions, catering to both individual customers and businesses of all sizes.
Services Offered by DHL Express
DHL Express offers a wide array of services designed to meet the diverse needs of its customers. These services include:
- International Express Shipping: Rapid and reliable delivery of documents and parcels to destinations around the world.
- Same Day Delivery: Urgent same-day delivery service for time-sensitive shipments.
- Time-Definite Services: Delivery options that guarantee parcels will arrive by a specific time on a designated day.
- Customs Services: Expertise in customs clearance to ensure smooth and timely processing of international shipments.
- E-commerce Solutions: Tailored logistics solutions for online retailers, including cross-border shipping, returns management, and fulfillment.
- Freight Services: Comprehensive air, sea, and road freight solutions for larger shipments.
DHL Express is dedicated to leveraging advanced technology and an extensive global network to provide seamless logistics solutions. The company's commitment to innovation and customer satisfaction has made it a trusted partner for businesses and individuals worldwide.
Shipment Tracking
How Shipment Tracking Works
DHL Express provides a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the DHL Express website and mobile app, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels.
Tracking Number Format
The tracking number format for DHL Express shipments typically consists of 10 digits, such as 1234567890. Alternatively, it can start with three letters followed by nine digits, such as ABC123456789. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
How to track DHL Express shipments?
To track a DHL Express shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "DHL Express" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for DHL Express shipments depends on the destination and the type of service selected. Generally, express international deliveries can be completed within 1-3 business days. DHL also offers same-day and time-definite delivery options for urgent shipments.
Within Europe
- From Germany to France: 1-2 business days
- From the UK to Italy: 1-2 business days
- From Spain to the Netherlands: 1-2 business days
- From Sweden to Greece: 1-3 business days
To North America
- From Germany to the USA: 1-3 business days
- From the UK to Canada: 1-3 business days
- From France to Mexico: 2-4 business days
- From Italy to the USA: 1-3 business days
To Asia
- From Germany to China: 2-4 business days
- From the UK to Japan: 2-4 business days
- From France to India: 2-4 business days
- From Italy to South Korea: 2-4 business days
To Australia and Oceania
- From Germany to Australia: 2-4 business days
- From the UK to New Zealand: 2-4 business days
- From France to Australia: 2-4 business days
- From Italy to New Zealand: 2-4 business days
To South America
- From Germany to Brazil: 3-5 business days
- From the UK to Argentina: 3-5 business days
- From France to Chile: 3-5 business days
- From Italy to Peru: 3-5 business days
To Africa
- From Germany to South Africa: 3-5 business days
- From the UK to Nigeria: 3-5 business days
- From France to Kenya: 3-5 business days
- From Italy to Egypt: 3-5 business days
Contacting DHL Express for Shipment Issues
If customers encounter any issues with their shipments, DHL Express offers several channels for assistance. Customers can visit the DHL Express contact page for various support options, including phone, email, and live chat. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Contact Information
- Phone: Available on the DHL Express contact page specific to each country.
- Email: Accessible through the contact form on the DHL Express website; each country has its own designated email.
- Support Page: Visit the DHL Express Contact Page.
Frequently Asked Questions about DHL Express
What should I do if my tracking number is not working?
If your DHL Express tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact DHL Express customer service through their contact page for further assistance. Provide them with your tracking number and any relevant details about your shipment.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact DHL Express customer service.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact DHL Express customer service as soon as possible through their contact page. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact DHL Express customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, visit the DHL Express website or contact their customer service team. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number separated by a comma on the DHL Express tracking page. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, DHL Express will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local DHL Express office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact DHL Express customer service for assistance.
How can I contact DHL Express customer service?
You can contact DHL Express customer service by visiting their contact page for various support options, including phone, email, and live chat. Their customer service team is available to assist with any shipment-related issues.
Our Monthly Statistics for DHL Express – November 2024
Our monthly delivery time statistics for DHL Express in November 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 CHESwitzerland | CHE Switzerland |
|
 ITAItaly | ITA Italy |
|
 UnknownUnknown | Unknown Unknown |
|
 SWESweden | SWE Sweden |
|
 DEUGermany | DEU Germany |
|
 USAUnited States | USA United States |
|
| Unknown Unknown | USA United States |
|
| Unknown Unknown |  SAUSaudi Arabia |
|
 CZECzechia |  POLPoland |
|
 MEXMexico | MEX Mexico |
|
| DEU Germany |  DZAAlgeria |
|
| USA United States |  CANCanada |
|
| CZE Czechia | DEU Germany |
|
| CZE Czechia |  SVKSlovakia |
|
 SYRSyria | DEU Germany |
|