Delhivery is a leading logistics and supply chain services company in India, known for its extensive network and innovative solutions in the logistics sector. Established in 2011, Delhivery has rapidly expanded its services across the country, providing comprehensive logistics solutions to e-commerce companies, enterprises, and individual customers. Headquartered in Gurgaon, Haryana, Delhivery operates through a vast network of fulfillment centers, warehouses, and distribution hubs, ensuring efficient and timely delivery of shipments.
Delhivery offers a wide range of services designed to meet the diverse needs of its clients. These include express parcel delivery, heavy goods delivery, warehousing, and supply chain solutions, as well as cross-border logistics. The company also provides specialized services like reverse logistics, B2B and B2C fulfillment, and last-mile delivery. By leveraging advanced technology and data analytics, Delhivery ensures optimized routing, real-time tracking, and high service reliability, making it a preferred logistics partner for many businesses in India.
In addition to its extensive domestic network, Delhivery has expanded its reach to international markets through strategic partnerships and collaborations. The company’s state-of-the-art infrastructure includes automated sortation centers, robotics, and IoT-enabled devices, which enhance the efficiency and accuracy of its operations. Delhivery's commitment to innovation and customer satisfaction has positioned it as a leader in the Indian logistics industry.
Shipment Tracking with Delhivery
How Shipment Tracking Works
Delhivery's shipment tracking system is designed to provide customers with real-time updates on their consignments. Each shipment is assigned a unique tracking number, known as an AWB (Air Waybill) number, which can be used to monitor the status and location of the package from dispatch to delivery. To track a shipment, customers need to enter the AWB number on the Delhivery website or mobile app. For more detailed information, Delhivery may also request the recipient's phone number as an additional parameter.
Tracking Number Formats
Delhivery tracking numbers typically consist of 12 to 15 digits. Examples of Delhivery tracking numbers include:
- 012345678912
- 012345678901234
These tracking numbers are essential for accessing real-time status updates and ensuring that customers are informed about their shipment's progress.
How to track Delhivery shipments?
To track a Delhivery shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Delhivery" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for shipments handled by Delhivery varies based on the destination and the type of service selected. For example:
- Express Parcel Delivery: Typically takes 1-3 business days for major cities and urban areas.
- Heavy Goods Delivery: Delivery times can range from 3-7 business days, depending on the size and destination of the shipment.
- Cross-Border Logistics: International delivery times vary based on the destination country and customs processes, usually ranging from 7-15 business days.
For instance, a package sent from Delhi to Mumbai using express delivery might take 2 business days, while a heavy goods shipment from Bangalore to Chennai could take around 5 business days.
Contacting Delhivery for Shipment Issues
If you encounter issues with your shipments, Delhivery offers several ways to get in touch for assistance. You can contact their customer support through the following methods:
- Website: Visit Delhivery Support and enter your 10-digit mobile number to raise a query.
- Phone: Call +91 8069856101 for direct assistance.
- Email: Send an email to [email protected] with your query and shipment details.
- Social Media: Reach out via Delhivery Facebook Page.
By using these channels, customers can seek help with tracking their shipments, resolving delivery issues, or any other inquiries related to Delhivery's services.
Frequently Asked Questions
What should I do if my tracking number is not working?
If your tracking number is not working, ensure that you have entered the correct 12 to 15-digit number. If the issue persists, contact Delhivery customer support through their website, phone, or email for assistance. You can also reach out to the seller or sender for help.
Why is there no update on my shipment status?
Shipment status updates can sometimes be delayed due to various reasons such as technical issues or operational delays. If there is no update for an extended period, contact Delhivery customer support or the seller/sender to inquire about the current status of your shipment.
What does "In Transit" mean on my shipment status?
"In Transit" means that your shipment is on its way to the delivery address. It has been picked up and is currently being transported through the Delhivery network.
What should I do if my shipment is delayed?
If your shipment is delayed, check the tracking information for any updates or notifications. If the delay is significant and there are no updates, contact Delhivery customer support or the seller/sender to find out the reason for the delay and the expected delivery time.
How can I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Delhivery customer support as soon as possible. Provide them with your tracking number and the new delivery address. Changes may be subject to certain conditions and fees.
What happens if I miss the delivery?
If you miss the delivery, Delhivery will usually attempt to deliver your shipment again. If multiple delivery attempts are unsuccessful, the shipment may be held at a Delhivery facility for pickup or returned to the sender. Contact Delhivery customer support to arrange a convenient time for redelivery or pickup.
How do I report a lost or damaged shipment?
If your shipment is lost or damaged, contact Delhivery customer support immediately. Provide them with your tracking number and details of the issue. They will guide you through the process of filing a claim and assist you in resolving the matter.
Can I schedule a pickup for my shipment?
Yes, you can schedule a pickup for your shipment by contacting Delhivery customer support or using their online scheduling tool on the Delhivery website. Provide the necessary details, including pickup address, date, and time.
How do I request proof of delivery?
To request proof of delivery (POD), contact Delhivery customer support with your tracking number. They can provide you with a POD document that includes the recipient's signature and delivery details.
What payment methods does Delhivery accept for shipment services?
Delhivery accepts various payment methods, including credit/debit cards, net banking, and cash on delivery (COD) for certain services. Check the payment options available at the time of booking your shipment.
Does Delhivery deliver Amazon packages?
Yes, Delhivery provides deliveries for Amazon packages, so you can track your Amazon packages on this platform.
Our Monthly Statistics for Delhivery – July 2024
Our monthly delivery time statistics for Delhivery in July 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 INDIndia | IND India |
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