Daraz Express (DEX) is the dedicated logistics arm of Daraz Nepal, the country's leading e-commerce platform. Established to enhance the online shopping experience, DEX ensures efficient and reliable delivery services across Nepal. By managing its own logistics, Daraz offers customers faster delivery times and greater control over the shipping process.
Key Services Offered by Daraz Express
Nationwide Delivery
Daraz Express provides comprehensive delivery services throughout Nepal, ensuring that customers in both urban and rural areas receive their orders promptly. This extensive reach allows Daraz to cater to a wide customer base, enhancing accessibility to a vast array of products.
Express Delivery Options
For customers seeking expedited shipping, Daraz Express offers express delivery services. This option ensures that orders are delivered within a shorter timeframe, catering to the needs of customers who require their purchases urgently.
Integration with AliExpress
In addition to handling local deliveries, Daraz Express also manages the final leg of delivery for AliExpress shipments destined for Nepal. This partnership ensures that international orders are seamlessly delivered to customers' doorsteps, maintaining consistency and reliability in the delivery process.
How Shipment Tracking Works with Daraz Express
Daraz Express provides a user-friendly shipment tracking system that allows customers to monitor their orders in real-time.
Tracking Number Format
The tracking numbers used by Daraz Express typically start with "NP" followed by a combination of letters, numbers, and hyphens. This standardized format ensures consistency and ease of tracking for customers.
How to track Daraz Express shipments?
To track a Daraz Express shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Daraz Express (Nepal)" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Timeframes
Delivery times with Daraz Express vary based on the product's origin and the customer's location.
Local Deliveries
- Standard Delivery: Typically, orders are delivered within 3-5 business days.
- Express Delivery: For eligible products and locations, express delivery ensures arrival within 1-2 business days.
International Deliveries (AliExpress)
- Standard International Shipping: Deliveries from international sellers, such as those on AliExpress, usually arrive within 15-20 business days.
- Expedited International Shipping: For faster delivery, options are available that reduce the timeframe to 7-10 business days.
Please note that these timeframes are estimates and can be affected by factors such as customs clearance and local holidays.
Contacting Daraz Express for Shipment Issues
If you encounter any issues with your shipment, Daraz offers multiple channels for customer support.
- Help Center: Visit the Daraz Support Center for FAQs and support articles.
- Live Chat: Access the live chat feature on the Daraz.com.np website or app for real-time assistance.
Frequently Asked Questions about Daraz Express (Nepal) Shipment Tracking Issues
Why is my Daraz Express tracking number not showing any updates?
If your Daraz Express tracking number is not updating, it could be due to processing delays. Ensure you have entered the correct tracking number format, which starts with "NP" followed by a mix of letters, numbers, and hyphens. If no updates appear after 24-48 hours, check again later or contact Daraz customer support.
What does "In Transit" mean in my Daraz Express tracking status?
"In Transit" means your package is currently being transported through the Daraz Express logistics network. It has been picked up but has not yet reached its final delivery destination. If this status remains unchanged for several days, the package may be delayed due to logistical issues.
Why is my Daraz Express shipment delayed?
Your shipment may be delayed due to:
- High order volumes, especially during sales and holiday seasons.
- Weather conditions affecting transportation.
- Customs clearance delays for international shipments.
- Incorrect or incomplete shipping address details.
If your package is delayed beyond the estimated delivery timeframe, contact Daraz customer support for further assistance.
What should I do if my Daraz Express shipment shows as delivered but I haven’t received it?
If your tracking status shows "Delivered" but you have not received your package:
- Check with neighbors or building security in case it was received on your behalf.
- Look around your premises for any missed delivery notes or safe drop locations.
- Contact Daraz Customer Support to verify delivery details and request further investigation.
Can I change the delivery address for my Daraz Express shipment?
If your order has not yet been shipped, you may be able to modify the delivery address by contacting Daraz customer service. However, if the package is already in transit, address changes may not be possible.
What should I do if my Daraz Express tracking number appears invalid?
If your tracking number is not recognized:
- Double-check that you have entered the correct tracking number format.
- Wait for processing as some tracking numbers take time to update in the system.
- Contact the seller or Daraz customer support to confirm your tracking details.
Does Daraz Express deliver on weekends or public holidays?
Daraz Express generally delivers on weekdays and Saturdays in most regions. However, deliveries on Sundays or public holidays may not be available in all areas. Contact customer service to confirm the delivery schedule for your location.
Why has my tracking status stopped updating?
Tracking status updates may pause temporarily due to:
- A delay at a sorting facility or customs clearance.
- A system update affecting tracking visibility.
- The package being handed over to a third-party local courier for final delivery.
If tracking updates stop for more than 5-7 business days, contact Daraz customer support for assistance.
How do I report a lost or damaged package?
To report a lost or damaged package:
- Take photos of the damaged package (if applicable) and its contents.
- Contact Daraz Customer Support with your tracking number and order details.
- Request a resolution (replacement or refund) based on the situation.
Who should I contact for Daraz Express shipment tracking issues?
For any tracking or delivery issues, contact Daraz Express via:
- Daraz Help Center: Daraz Support Center
- Live Chat: Available on the Daraz website or mobile app.