Daraz Express (Bangladesh) is the dedicated logistics service of Daraz, one of the leading e-commerce platforms in Bangladesh. It is designed to streamline deliveries for local orders and international shipments (including those from AliExpress), providing efficient, reliable, and real-time tracking to enhance the customer experience. By integrating advanced technology and a robust logistics network, Daraz Express ensures that parcels reach their destinations quickly and safely.
Key Services Offered by Daraz Express (Bangladesh)
Nationwide and International Delivery
Daraz Express (Bangladesh) offers comprehensive shipping solutions for both domestic and international orders. For local e-commerce orders, the service covers extensive areas across Bangladesh, ensuring that customers in urban and rural regions receive their packages promptly. Additionally, Daraz Express handles the final leg of delivery for AliExpress shipments, bridging the gap between international sellers and Bangladeshi buyers.
Real-Time Shipment Tracking
One of the standout features of Daraz Express is its advanced shipment tracking system. This service allows customers to monitor their packages in real time—from dispatch to final delivery. With detailed status updates and estimated delivery times, the tracking system adds a layer of transparency and reliability to the shipping process.
Flexible Delivery Options
Daraz Express provides both standard and express delivery options to cater to different customer needs. Whether a customer requires a fast turnaround for urgent orders or a more cost-effective standard delivery, the service is tailored to offer flexibility in delivery times and pricing.
How Shipment Tracking Works with Daraz Express
Tracking Number Format
Daraz Express (Bangladesh) assigns a unique tracking number to every shipment. The tracking number typically starts with "BD" followed by a mix of letters, numbers, and a hyphen. This format ensures that each shipment can be accurately identified and tracked through the logistics system.
Using the Daraz Tracking platform
To track your shipment:
- Log in to Your Daraz Account: Access your account on Daraz.com.bd or via the mobile app.
- Navigate to 'My Orders': Find the order you wish to track.
- Click on 'Track Package': Enter the tracking number into the designated field.
- View Updates: The system will display real-time updates including the current location of your package, transit milestones, and the estimated delivery time.
This efficient tracking mechanism provides both merchants and customers with transparency, ensuring a smooth delivery process.
How to track Daraz Express shipments using our shipment tracking platform?
To track a Daraz Express shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Daraz Express (Bangladesh)" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Timeframes
Domestic Shipments
Delivery times for local orders vary by location and service type:
- Standard Delivery: Typically, packages are delivered within 3-5 business days.
- Express Delivery: For urgent orders, express services can deliver within 1-2 business days.
International Shipments (AliExpress)
For orders arriving from international sellers:
- Standard International Shipping: Generally takes between 10-20 business days, depending on customs clearance and local postal handling.
- Expedited International Shipping: Faster options may reduce transit times to 7-10 business days.
Examples of Delivery Times
- Dhaka (Local Express Order): Expected delivery within 1-2 days.
- Chittagong (Local Standard Order): Typically 3-5 days.
- AliExpress Shipment to Bangladesh: Estimated arrival between 10-20 days, based on shipping conditions and customs processing.
How to Contact Daraz Express for Shipment Issues
If you experience any issues with your shipment, such as tracking discrepancies or delays, it is recommended to contact the seller or retailer first, as they have direct communication with Daraz Express. If further assistance is needed, you can reach out through the following channels:
- Daraz Help Center: Access the Daraz Help Center for FAQs and support articles related to shipment tracking and delivery issues.
- Live Chat Support: Use the live chat feature available on the Daraz.com.bd website or mobile app for real-time assistance with your shipment concerns.
- Email or Phone Support: Check your order confirmation or the Daraz website for contact details specific to Bangladesh. These channels are useful for reporting lost, delayed, or damaged packages.
Frequently asked questions about Daraz Express (Bangladesh) shipment tracking issues
Why is my Daraz Express tracking number not showing any updates?
If your tracking number isn’t updating, it may be due to a processing or scanning delay. Ensure you have entered the correct tracking number format, which starts with "BD" followed by a mix of letters, numbers, and a hyphen. If updates still don’t appear after 24-48 hours, please contact the seller or Daraz customer support for clarification.
What does “In Transit” mean on my tracking status?
“In Transit” indicates that your package is currently moving through the Daraz Express logistics network. It means that the shipment has been picked up and is on its way to the destination but has not yet been delivered. If your package remains “In Transit” for an extended period, there may be a delay at a transit hub or during customs processing.
Why is my Daraz Express shipment delayed?
Delays can occur due to a variety of reasons, including high shipping volumes, weather conditions, or delays in customs clearance for international shipments (such as AliExpress orders). If your shipment is delayed beyond the expected timeframe, it’s best to contact your seller or Daraz customer support for more information.
What should I do if my tracking status shows “Delivered” but I haven’t received my package?
If your shipment is marked as “Delivered” but you have not received it, first check with neighbors or in secure drop-off locations around your address. If you still can’t locate the package, contact Daraz customer support or the seller immediately to investigate the issue further.
Can I change the delivery address after my order has been dispatched?
Address changes are usually possible only before the shipment has been dispatched. If your package is already in transit, it may be difficult to change the delivery address. In such cases, contact the seller or Daraz customer support as soon as possible to see if any modifications can be made.
What should I do if my tracking number appears invalid?
If your tracking number appears invalid, double-check that you have entered it correctly according to the standard format. Tracking numbers are case-sensitive, so ensure that the letters and numbers are entered exactly as provided. If the issue persists, reach out to the seller or Daraz customer support for verification.
Does Daraz Express deliver on weekends or public holidays?
Daraz Express generally operates on weekdays and Saturdays, though delivery on Sundays or public holidays may vary depending on your location and local logistics partners. For specific delivery schedules in your area, contact Daraz customer support.
Why has my tracking status stopped updating?
Tracking status updates might pause temporarily due to delays at sorting centers or customs processing. If your tracking information hasn’t updated for more than 5-7 business days, contact the seller or Daraz customer support to get more detailed information about your shipment’s status.
How do I report a lost or damaged package?
If your package is lost or arrives damaged, document the issue by taking photos and gathering all relevant order information. Then, contact the seller or Daraz customer support immediately with your tracking number and details of the issue to initiate a claims process.
Who should I contact for shipment tracking issues?
For any issues related to shipment tracking, it is recommended to contact the seller or retailer first since they have direct communication with Daraz Express. If further assistance is needed, you can reach out to Daraz customer support via the Help Center on the Daraz Bangladesh website or through the available live chat and phone support options.