Croatia Post (Hrvatska pošta) is the national postal service provider of Croatia, dedicated to delivering reliable and efficient postal services to both individuals and businesses. Established in 1990 following the independence of Croatia, Croatia Post has since grown to become a vital component of the country’s communication and logistics infrastructure. The company offers a wide range of services that extend beyond traditional mail delivery, encompassing parcel logistics, financial services, and digital communication solutions.
Headquarters and Contact Information
Croatia Post's headquarters is located in the capital city, Zagreb. The main office address is Jurišićeva 13, 10000 Zagreb, Croatia. For inquiries or support, customers can contact Croatia Post via their customer service hotline at +385 72 303 304 or visit their contact page for more information.
Services Offered by Croatia Post
Croatia Post provides a diverse array of services designed to meet the postal and logistics needs of its customers. These services include:
- Mail Services: Comprehensive solutions for letters, postcards, and documents, both domestically and internationally.
- Parcel Delivery: Efficient and reliable parcel delivery services within Croatia and to international destinations.
- Express Delivery: Expedited delivery options for urgent shipments, ensuring quick and timely delivery.
- Financial Services: A range of financial services, including bill payments, money transfers, and insurance.
- E-commerce Solutions: Tailored services for online retailers, including international shipping, returns management, and tracking.
- Digital Services: Innovative digital communication solutions, such as e-invoices and secure email.
Croatia Post collaborates with global postal networks and logistics companies to ensure seamless and efficient delivery services worldwide. The company’s commitment to innovation and customer satisfaction has made it a trusted postal operator in Croatia and beyond.
Shipment Tracking
How Shipment Tracking Works
Croatia Post provides a robust shipment tracking system that allows customers to monitor their parcels throughout the delivery process. The tracking system is accessible through the Croatia Post website, where customers can enter their tracking number to receive real-time updates on the status and location of their shipments. This transparency ensures that customers are always informed about the whereabouts of their parcels.
Tracking Number Format
The tracking number format for Croatia Post shipments typically consists of a combination of letters and numbers. An example of a tracking number might look like this: HR123456789ZZ. This unique identifier allows customers to receive detailed information about their shipment's progress and current location.
How to track Croatia Post shipments?
To track a Croatia Post shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Croatia Post" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.
Shipment Delivery Time
The delivery time for Croatia Post shipments depends on the destination and the type of service selected. Domestic deliveries within Croatia generally take 1-3 business days. International deliveries vary depending on the destination country and customs processes, ranging from 5-15 business days for standard services to shorter times for express deliveries.
Examples of Delivery Times
- Within Croatia: 1-3 business days
- To Germany: 5-7 business days (standard), 2-4 business days (express)
- To the USA: 7-10 business days (standard), 3-5 business days (express)
- To Australia: 10-15 business days (standard), 5-7 business days (express)
Contacting Croatia Post for Shipment Issues
If customers encounter any issues with their shipments, Croatia Post offers several channels for assistance. Customers can visit the Croatia Post contact page for various support options, including phone and email. The customer service team is dedicated to resolving issues promptly and ensuring customer satisfaction.
Contact Information
- Phone: +385 72 303 304
- Website: Through the contact form on the contact page
- Headquarters: Jurišićeva 13, 10000 Zagreb, Croatia.
Frequently Asked Questions
What should I do if my tracking number is not working?
If your Croatia Post tracking number is not working, first ensure that you have entered it correctly. If the issue persists, contact Croatia Post customer service at +385 72 303 304 or use their contact page for further assistance. Provide them with your tracking number and any relevant details about your shipment.
Why is my shipment delayed?
Shipment delays can occur due to various reasons, including customs clearance, adverse weather conditions, or logistical issues. If your shipment is delayed, check the tracking information for updates. For more details or assistance, contact Croatia Post customer service.
How do I change the delivery address for my shipment?
To change the delivery address for your shipment, contact Croatia Post customer service as soon as possible at +385 72 303 304. Provide them with your tracking number and the new delivery address. Note that changes may not be possible if the shipment is already in the final stages of delivery.
What should I do if my shipment is damaged or lost?
If your shipment is damaged or lost, contact Croatia Post customer service immediately. Provide them with your tracking number and details of the damage or loss. They will guide you through the process of filing a claim and assist you with any necessary documentation.
How can I schedule a pickup for my shipment?
To schedule a pickup for your shipment, visit the Croatia Post website or contact their customer service team at +385 72 303 304. Provide them with the details of your shipment, including the pickup location and preferred pickup time.
Can I track multiple shipments at once?
Yes, you can track multiple shipments at once by entering each tracking number separated by a comma on the Croatia Post tracking page. This will display the status and location of all your shipments simultaneously.
What if I miss the delivery of my shipment?
If you miss the delivery of your shipment, Croatia Post will usually attempt a second delivery. You can also contact their customer service to reschedule the delivery at a convenient time or arrange to pick up the shipment from a local post office.
How long does it take for tracking information to update?
Tracking information is usually updated in real-time as your shipment progresses through various stages of transit. However, there may be occasional delays in updates due to technical issues or processing times at different transit points. If your tracking information hasn't updated for an extended period, contact Croatia Post customer service for assistance.
How can I contact Croatia Post customer service?
You can contact Croatia Post customer service by phone at +385 72 303 304, by visiting their contact page, or by using the contact form on their website. Their customer service team is available to assist with any shipment-related issues.
Our Monthly Statistics for Croatia Post – November 2024
Our monthly delivery time statistics for Croatia Post in November 2024 provide insights into the minimum, average, and maximum shipment delivery times from the origin to the destination country.
| From | To | Delivery Time |
|---|---|---|
 HRVCroatia |  RUSRussia |
|
| HRV Croatia |  UnknownUnknown |
|
| HRV Croatia |  DEUGermany |
|
 NLDNetherlands | HRV Croatia |
|
 MKDMacedonia | HRV Croatia |
|
 CHNChina | HRV Croatia |
|
| HRV Croatia |  NORNorway |
|
| HRV Croatia | NLD Netherlands |
|
| HRV Croatia |  SRBSerbia |
|
| HRV Croatia |  HUNHungary |
|
| HRV Croatia |  SVNSlovenia |
|
 BIHBosnia and Herzegovina | HRV Croatia |
|
 BGRBulgaria | HRV Croatia |
|
 CZECzechia | HRV Croatia |
|
 POLPoland | HRV Croatia |
|