CHH, officially ChunH Express (春红供应链（深圳）有限公司), is a Shenzhen‑based cross‑border logistics specialist focused on “worry‑free” direct‑to‑consumer express lines for e‑commerce merchants. Founded in the heart of China’s cross‑border trade hub, CHH has rapidly optimized and expanded its network to cover both coastal and inland cities, establishing a robust and stable supply chain that ensures goods move swiftly from seller to buyer.
Key Services Offered by CHH
B2C Europe & America Dedicated Lines
CHH’s core B2C service connects Chinese sellers directly to major markets in Europe and the United States. Leveraging long‑term partnerships with airlines and overseas carriers, these dedicated lines handle everything from standard parcels to sensitive goods, such as liquids and gels, with the same reliability as traditional express services.
FBA Air & Sea Head‑Shipment
CHH supports Amazon FBA exports with both air‑freight and sea‑freight head‑shipment solutions. Sellers can choose the speed of air freight for urgent inventory replenishment, or the cost‑efficiency of sea freight for bulk shipments, all coordinated through CHH’s integrated warehousing and customs‑clearance systems.
How Shipment Tracking Works
CHH provides end‑to‑end visibility through its digital tracking platform, ensuring sellers and buyers can Track, Tracking, and manage every stage of transit.
Tracking Number Format
Every CHH shipment is assigned a unique tracking number. It starts with two letters, followed by a series of digits, and ends with two letters.
How to track CHH shipments?
To track CHH shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "CHH" from the list of options. If you're unsure which carrier is handling your shipment, the system can automatically identify it for you. Afterward, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location will be displayed.
Shipment Delivery Timeframes
Shipment Delivery Time
Delivery times with CHH vary by service, destination, and shipment type, but remain competitive against major express carriers.
Estimated Delivery Timeframes
- Europe & America Dedicated Lines: 7–15 business days for standard parcels; 10–20 days for sensitive‑goods channels.
- E‑Packet (Xi’an & Wuhan): 10–18 business days to most Western markets.
- FBA Air Head‑Shipment: 5–10 business days, depending on flight schedules.
- FBA Sea Head‑Shipment: 20–30 business days, ideal for large volume shipments.
Example Delivery Scenarios
- A sensitive‑goods parcel from Shenzhen to Germany may arrive in 10–12 business days.
- Standard B2C luggage‑free shipments to the U.S. East Coast typically deliver in 9–14 business days.
- An Amazon FBA air shipment to a U.S. Midwest warehouse could reach within 6–8 business days.
How to Contact CHH for Shipment Issues
Since direct contact with CHH can be challenging for individual customers, the recommended approach is:
- Verify Tracking Information: Double‑check your tracking number.
- Contact Your Seller or Retailer: They have established lines of communication with CHH and can escalate any issues—such as delays or missing updates—on your behalf.
- Request Investigation: Ask the seller to open a case with CHH’s operations team to locate your shipment or arrange for redelivery.
Frequently asked questions about CHH shipment tracking issues
What does “In Transit” mean on my CHH tracking status?
“In Transit” indicates your package has left the origin and is moving through CHH’s logistics network. It may be at a sorting facility, customs, or on a carrier’s vehicle. If this status persists for several days without change, the shipment may be delayed at a hub or awaiting clearance.
Why is my CHH shipment delayed?
Delays can occur due to:
- High volume during peak seasons or sales events
- Customs clearance processing times or inspections
- Adverse weather or transport disruptions
- Incomplete address information
If your shipment exceeds the estimated delivery window, contact your seller or retailer to request a status update from CHH.
What should I do if my CHH tracking shows “Delivered” but I haven’t received my package?
If the status reads “Delivered” but you haven’t received the parcel:
- Check with neighbors or building management in case they accepted it.
- Look for safe‑drop locations around your property.
- Contact your seller or retailer immediately so they can liaise with CHH to investigate and resolve the issue.
Can I change the delivery address for my CHH shipment?
Once a shipment is dispatched, changing the address is difficult. If you need an address update, contact your seller or retailer as soon as possible. They may be able to coordinate with CHH, though modifications are often limited once the package is in transit.
Why has my CHH tracking status stopped updating?
Tracking may pause when your package:
- Is held for customs inspection
- Awaits transfer between carriers or transit hubs
- Is out for final delivery with a local partner
- If there are no updates for more than 5–7 business days, contact your seller to request that they follow up with CHH.
How do I report a lost or damaged CHH package?
To report a lost or damaged shipment:
- Document the issue with photos and notes.
- Contact your seller or retailer with the tracking number and supporting details.
- They will initiate a claim with CHH to arrange a refund, replacement, or further investigation.
Who should I contact for CHH shipment tracking issues?
For any tracking or delivery issues, it’s best to contact the seller or retailer from whom you purchased. They have direct channels with CHH and can escalate your concerns to ensure timely resolution.