Canada Post Tracking

Keeping up with modern logistical demands, Canada Post offers a robust tracking system for its users. Once a parcel or letter is dispatched through any service that includes tracking, the sender and recipient are provided with a unique tracking number. By entering this number on Canada Post's official website or our shipment tracking platform, users can view real-time updates on their shipment's status and location.

To track Canada Post shipments, you need to enter your tracking number into the designated field, and click the "Carrier" button, then select "Canada Post". If you're uncertain about which carrier is handling your shipment, the system can automatically select the carrier for you. Afterward, click the "Track" button, and you'll be redirected to the tracking results page, where you can find detailed information about your shipment's status and location.

For assistance within Canada, you can reach out to Canada Post at: 1-866-607-6301

For callers outside of Canada, please dial: 416-979-3033

Our customer service team is available: Monday to Friday, 7 a.m. – 11 p.m. ET Saturday and Sunday, 9 a.m. – 9 p.m. ET

Feel free to contact us during these hours for any shipment-related queries or concerns.

If your package is taking longer than expected, first check the delivery standard for the service you chose. If it's past the delivery standard date, you can contact Canada Post's customer service for assistance. Remember, weather conditions and other unforeseen circumstances can sometimes cause delays.

Occasionally, the package might be left in a safe location if you're not home. Check around your property, with neighbors, or with building management if you live in an apartment. If you still can't locate the package after 24 hours, reach out to Canada Post.

There can be gaps in tracking updates as your parcel is in transit. If there's no update for more than 5 business days for domestic shipments (or 14 days for international), you may want to contact Canada Post for more information.

If you didn't receive a key or access code for a parcel locker, it's possible there was a mistake. Contact Canada Post promptly, and they'll assist in resolving the issue.

If you received a damaged item, report it to Canada Post as soon as possible. Depending on the service and insurance selected when sending the item, you may be eligible for compensation.

This status means the package is being returned to the original sender. Reasons could include an incomplete/incorrect address, the recipient moved without providing a forwarding address, or the package was unclaimed. Contact Canada Post or the sender for more details.

Canada Post typically holds packages for 15 calendar days. If the package is not claimed within this period, it may be returned to the sender.

If you realize you've provided an incorrect address, contact Canada Post immediately. While they can't always change the delivery address once the item is in transit, they might provide options depending on the situation.

Delivery times for international shipments can vary widely based on the destination country and customs processes. It's recommended to wait at least 30 days for international deliveries. If it's past this timeframe, contact Canada Post for assistance.

If your tracking number isn't recognized on the Canada Post website, double-check the number for any errors. If the number is correct and still not recognized after 24 hours, contact the sender or Canada Post directly.