Cainiao Tracking

Cainiao's logistics information platform connects shippers, carriers, warehouses, and third-party logistics providers, allowing for real-time tracking and data analysis. Customers can track their shipments through the platform using their unique tracking number.

To track a Cainiao shipment, enter your tracking number into the designated field and click on the "Carrier" button. Then, select "Cainiao" from the options. If you are unsure about which carrier is handling your shipment, the system can automatically identify the carrier for you. Next, click the "Track" button. You will be redirected to a tracking results page, where detailed information about your shipment's status and location is displayed.

Cainiao tracking numbers consist of alphanumeric characters and vary in length depending on the carrier or logistics provider, meaning there is no universal format for these numbers. For instance:

• If your shipment is dispatched with China Post, the tracking number might look something like LE123456789CN.
• For items shipped using SF Express, the tracking number may appear as SF123456789.
• Shipments carried by DHL could have a tracking number resembling 123456789.

It's important to note that within the Cainiao system, many tracking numbers are labeled in a standardized format, such as LP123456789, even if the actual tracking number provided by the carrier is different. This labeling helps streamline the tracking process within Cainiao's platform, ensuring users can easily follow their shipments from various carriers through a unified interface.

Delivery times vary depending on the destination and shipping method. Domestic shipments within China usually take between 1 and 7 days, while international shipments can take from a few days to several weeks.

If you encounter any issues with your shipment, it's important to note that Cainiao Network acts as a technology platform facilitating shipment tracking for Alibaba Group's e-commerce ecosystems, such as AliExpress and Alibaba.com, rather than directly handling the shipments. For specific inquiries or issues related to your shipment, please contact the AliExpress or Alibaba seller from whom you purchased your item. These sellers are responsible for the shipment of your goods and can provide you with support, including updates on shipping status, resolving issues with delivery, and answering any questions about your order.

Cainiao Smart Logistics Network Limited, a subsidiary of Alibaba Group, operates as a logistics and technology company that enhances the efficiency of shipping and delivery services across the Alibaba Group’s e-commerce platforms. It connects various logistics partners and uses advanced technology to provide real-time tracking information and logistical support. Cainiao's platform aggregates data from different carriers to offer customers a single point for tracking their shipments from AliExpress, Tmall, and other Alibaba-affiliated platforms.

If your shipment is delayed, first check the estimated delivery time provided by your AliExpress or Alibaba seller. Shipping times can vary based on the shipping method and destination. If the delivery is beyond the estimated timeframe, contact the seller for further assistance. They can provide updates on the shipment status and help resolve any delays.

For issues related to lost shipments, it's recommended to contact the seller on AliExpress or Alibaba where you made your purchase. The seller can investigate the issue with the carrier and, if necessary, offer a resolution such as a refund or reshipment. Cainiao, as a logistics information platform, does not directly manage shipments or offer customer support for lost packages but provides tracking information and logistical insights.

Cainiao offers a range of logistical and technological services aimed at improving the efficiency and reliability of e-commerce shipments. This includes sophisticated data analytics for optimizing shipping routes, smart warehousing solutions, and the development of innovative delivery methods such as autonomous drones and robots. Cainiao's platform integrates with a wide network of domestic and international logistics partners to streamline the delivery process for Alibaba Group’s e-commerce platforms.